Job description
Job Responsibilities:
Process client's request and solve issues via live chat, phone call and email by navigating multiple programs while paying attention to accuracy and detail
Escalate issue to the appropriate specialist when needed via SalesForce or Jira
Update clients on their request status accordingly
Constantly verify documents submitted by clients within specific regions on an hourly basis
Prepare and interpret reports and documentation as required in the role with acceptable detail and accuracy
Understand the Company's business functions & roles by attending company seminars and meeting the required assessment target
To achieve quarterly KPI targets set by CS Manager
To perform other ad hoc tasks assigned by the manager
Job Requirements:
Good communication skills in English and Japanese (verbal and written)
At least posses with JLPT N2 and above
Strong client-facing and communication skills
Troubleshooting and multi-tasking skills
Customer service orientation
Bachelor Degree/ Diploma in Business Administration or related field
Fresh graduates are welcome to apply
Self-motivated and highly reliable
Must be able to work in Kuala Lumpur, Malaysia
Willing to work rotational shift or weekend
Interested candidates please submit your application through Jobstore.com
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