Job description

Customer Service Manager (Persian, English)

• Supervising and Assisting Customer Service Team
• Incoming Calls: Create ticket when customer make inbound call to support line)
• Event-based calls: When customer interactions with system is triggering a support ticket)
• Telemarketing:

o Contacting old customers who stopped using service
o Contacting new customers who joined through website
o Contacting new customers who joined through prepaid card purchase
o Getting feedback from active customers

• Designing Training course for new intake
• Translate customer service materials into Persian
• Relationship management with Iranian Telecoms (Pishgaman, Parstelecom Co, IranCell, Iran Telecom)

BasketAsia Sdn Bhd is specialized in Wireless Network Solution and also provides Internet based IDD card and two ways communication Calling Card based on VoIP technology. The vision of the company is to become the fastest broadband
connection in Malaysia.
Bachelor's or Equivalent

dudleyanddudleyllc.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, dudleyanddudleyllc.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, dudleyanddudleyllc.com is the ideal place to find your next job.