Job description

Job Requirements:
Proven customer support experience or experience as a client service representative
Ability to multi-task, prioritize, and manage time effectively
Experience in Telco or Remittance industry will be preferred but not essential.
Basic computer skills (Microsoft Office, Email etc.)
Fluency in English & Malay
Fresh Graduates are welcomed
Must be able to work on rotational scheduling including weekends and Public Holidays
Passionate in delivering top notch customer experience and willingness to learn attitude.

Location Bangsar South, KL , Accessible LRT Kerinchi
Shift position
Open to Malaysians only
Up to RM4000 for experienced Customer Service

Job Description:
Attending enquires and request from customer via multi-channel (email, sms, phone call, live chat etc).
Monitoring and troubleshooting escalated transactions.
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions and process customer accounts
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers
Escalate issue to Service Delivery team for further investigation.
Communicate with supplier and partner on the enquiries and cross checking.
To provide accurate and timely information, alternatives and solutions to customers on products and services.
To send broadcast for affected services to all customer.
Daily checking on customer balance as well as supplier balance.
Product routing to different supplier if error encounter.
System monitoring and system backup.

https://tranglo.com/vacancy/customer-support-specialist-l1/
Tranglo (LinkedIn: https://www.linkedin.com/company/914433), a Malaysian fintech company that facilitates cross-border payments like remittance, business payments and international airtime transfers.

Tranglo strives to empower a global community with easy access to fair-priced, user-friendly and reliable cross-border payment services

Mobile Airtime Reload/Transfer: https://www.youtube.com/watch?v=eAZvnKRtf5Q
Remittance: https://www.youtube.com/watch?v=5fcHLu3nJa0
Business Payout: https://www.youtube.com/watch?v=zaChB70TfSU

Our end user products can be found at Google Play Store and App Store:
Treatsup: Reload your mobile Airtime
TikFx: Send money back to your loved one

THINK YOU HAVE WHAT IT TAKES TO BE A TRANGLORIAN?
Integrity. A Tranglorian must place integrity above all else.
Teamwork. A Tranglorian thrives in a team and loves being in one.
Think big, dream bigger. A Tranglorian constantly strives to reach for the stars.
Failure. A Tranglorian believes failure is the key to success.

What's it like working in Tranglo: https://www.youtube.com/watch?v=o6jYk9y1Sbg
Diploma / Advanced Diploma / Higher Graduate Diploma / DVM / DKM Level 4 / DLKM Level 5

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