Job description

ABOUT TASA

TASA Global Solutions Sdn Bhd (“TASA”) identifies, deploy and deliver realistic “Experience Solutions” to brands. Our solutions holistically cover each brand’s CX (Customer Experience), UX (User Experience), SCX (Supply Chain Experience) and Management Experience (MX) requirements.

We strongly believe that it's time, that organizations revamp their experience strategies and take control of their brand journey. Therefore, we do not implement any of our solutions, without understanding our brands value chain, GTM strategy and culture. TASA’s role is to collaboratively revamp our client's experience strategy while adding value to the brand.

Job summary

Desktop support executives are IT support specialists that assist with hardware and software issues. Their job is to provide on-site or remote technical assistance including the setting up of computer hardware systems, installing and upgrading software, and troubleshooting basic IT issues.

Responsibilities

• Strong working knowledge on Windows & Mac based hardware & OS
• Responding to client support requests.
• Contacting clients to find out the nature of the problem.
• Traveling to the client’s location or connecting via a remote link.
• Troubleshooting hardware and software issues.
• Installing and maintaining hardware and computer peripherals.
• Installing and upgrading operating systems and computer software.
• Troubleshooting networking and connection issues.
• Advising on software or hardware upgrades & security patching.
• Providing basic training in computer operation and management.
• Completing job reports and ordering supplies.

Requirements:

• Diploma in computer science or information technology.
• Proven work experience as a desktop support engineer or support technician.
• Advanced knowledge of computer hardware systems, chipsets, memory modules, and peripherals.
• Knowledge of popular operating systems, software applications, and remote connection systems.
• Ability to solve complex hardware and software issues.
• Ability to travel and work after hours when necessary.
• Excellent interpersonal skills.
• Good written and verbal communication skills.

Benefits

• EPF / SOCSO / EIS
• Annual Leave
• Medical Leave
• Health Insurance

Job Type: Full-time

Salary: RM2,500.00 - RM3,000.00 per month

Benefits:

• Health insurance
• Opportunities for promotion
• Professional development

Schedule:

• Monday to Friday

Supplemental Pay:

• Performance bonus

Ability to commute/relocate:

• Cyberjaya: Reliably commute or planning to relocate before starting work (Required)

Education:

• Diploma/Advanced Diploma (Preferred)

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