At Clinical Associates, we make being healthy easier. We connect our patients to a seamless system of integrated medical care, which includes in-house specialists in 10 areas of practice, from cardiology to podiatry. We also offer unique services like our ambulatory surgery center and nuclear stress testing facility.

Our more than 50 physicians, specialists and credentialed health care providers are assisted by 175 trained support staff. We do our best to take care of everything for our patients – records, scheduling appointments, coordinating with providers and specialists, and each of our offices has laboratory centers for tests and blood work on site.

SUMMARY: The Desktop Support Coordinator works with all employees of the company to assure that they have the computer tools needed; hardware and software, and to respond to computer issues so that employees have the IT capability to do their jobs effectively and efficiently.

JOB DUTIES ARE EXECUTED FOLLOWING ESTABLISHED COMPANY PROCEDURES, POLICES AND ETIQUETTE STANDARDS:

WHAT YOU WILL DO:

RESPONSIBILITIES:

• Microsoft windows planning, roll out, imaging
• Maintain all computer hardware including but not limited to PCs, laptops, tablets and printers
• Install and maintain Microsoft Windows and office suite, antivirus and malware protection
• Incident response and client response coordination
• Perform routine IT system administration, including health checks and performance assessments
• Maintain IT hardware inventory by identifying and labeling equipment.
• Help create a Knowledge Base
• Troubleshoot software issues as needed
• On occasion, may perform off-hours maintenance and deployments for system releases and/or provide 24x7 support to maintain service availability
• Provide on-site support to users

WHAT YOU WILL BRING:

MINIMUM QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the education and licenses, knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and Experience:

• High School diploma required; Associates preferred.
• Minimum 1 year desktop support experience
• Office 365 experience
• MCDST or Comptia A+ certification a plus
• Nextgen experience a plus
• Healthcare experience a plus

Required Skills/Abilities:

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Ability to deal professionally, courteously, and efficiently with the public and to remain calm under stress.
• Knowledge of all confidentiality requirements regarding patients and strict maintenance of proper confidentiality on all such information.
• Excellent organizational skills and attention to detail.
• Proficient with Microsoft Office Suite or related software.
• Must be able to comply with work schedule; arriving on time and working each day as indicated on Employee Schedule and Assignment

PHYSICAL DEMANDS:

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 25 pounds at times.

WHY YOU'LL LOVE US:

• PTO
• Medical, Vision and Dental benefits
• Life Insurance
• Long Term Disability
• 401(K)
• Paid Holidays

Clinical Associates is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.