Job description

To work closely with E-Commerce service provider.
Able to manage online platforms such as Alibaba, eBay, Domestic platform and etc.
Update online stores and manage website content, such as products, promotions and etc.
Control, maintain and manage website backed such as upload photo, price adjustment and product details from time to time.
Platform Report
To manage and monitor website configuration and parameters.
Produce ad hoc analysis to answer questions; and identify trends, opportunities and risks in the business.
Create and execute an online launch plan (including ALL marketing) for new brands and assortments.
Execute content changes, which support omni-channel messaging supporting the stores.
Keen to Learn & Good career growth
Assist in ad hoc duties as and when required.

Customer Service:
Responds to customer inquiries, concerns and requests regarding all products and services.
Assist in customer inquiries & Greet customers in a warm and friendly manner.
Answer customer inquiries regarding products and service questions; suggest information about other products and services.
Inform customers of sales promotions and services, warranties or terms of sale, places and processes payments for orders, refunds or exchanges.
Prioritizes workflow to meet customer specific timeframes.
Prepare product or service reports by collecting and analysing customer needs to ensure overall customer satisfaction
Communicates and coordinates with cross-functional departments as needed.
The First Malaysian Grocer App
Jocom is M-Commerce platform specialized in online groceries and shopping. Jocom revolutionized the way you buy groceries and shopping online via your smart phone. The tagline, 'Just Order Conveniently On Mobile', was formed to specifically highlight our mission; it provides a total integrated solution that protects both the consumers and the vendors.

Jocom wants to give a new convenient way to assist traditional business by providing the platform of latest technology connecting rural farmers, traders and vendors with affluent consumers via e-commerce.
Diploma / Advanced Diploma / Higher Graduate Diploma / DVM / DKM Level 4 / DLKM Level 5

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