Job description

Monitor the resort's e-Commerce strategies as they are being implemented; Daily management of resort online presence on various Online Travel Agent websites; Managing rate & inventory changes as well as content management; Communicate with Resort Managers, Front Office Managers and others on daily basis; Developing budgets for projects, monitoring costs, providing status reports to management, and incorporating feedback from the executive level; Manage e-Commerce website content updates, coordinating site changes with IT Support and Marketing business owners including site presentation, product presentation, pricing changes and text and image modifications; Manage and update the Resort’s website, relevant social media (Facebook, Twitter, Blogging) and eCommerce functions including latest campaign, events and promotions from the Resort; Drives web traffic/sales, growth of e-Commerce applications via targeted online campaigns and retention strategies, with high level of customer acquisition and conversion; Handle customer service for online – phone calls, e-mails, Facebook, etc; Develops and implements new customer acquisition and retention initiatives by managing search engine keyword buys, email acquisition newsletters and exploring other online advertising vehicles; Negotiate and close new business opportunities with new merchants.
24 Glamping resort located at Janda Baik, Bentong just 45 minutes drive away from Kuala Lumpur with 19 Luxurious Glamping tents and 5 Tree houses, with a Restaurant capacity of 45 pax serving local and western dishes. The resort is a 5 star category resort which caters to frequent independent travellers (FIT) and small meeting groups. The resort runs an average of 50 to 60% occupancy for the year with an average rate of RM900.00 per night.
Diploma / Advanced Diploma / Higher Graduate Diploma / DVM / DKM Level 4 / DLKM Level 5

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