Job description

Job Scopes:

• Understand customer enquiries and respond via applicable channels:call, chat and email.
• Understand customer enquiries and ensure they are answered or routed through the appropriate support channel.
• Manage customer escalation and ensure that these are answered, tracked, and escalated as required.
• Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied.
• Provide high level of professionalism and competent customer service.
• Able to communicate effectively with customers in a friendly and polite manner following the company’s processes.

Requirement:

• Minimum SPM
• Able to read, write and speak good in English
• Must be willing to work in office.
• Regret to inform only shortlisted candidates will be notified.

Job Types: Full-time, Permanent

Salary: RM3,300.00 - RM3,500.00 per month

Schedule:

• Afternoon shift
• Day shift
• Early shift
• Evening shift

Application Question(s):

• Are you available to start immediately?

Education:

• STM/STPM (Preferred)

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