Job Summary

As Floor Tech Supervisor, you will be supporting customer accounts in order to maintain them and grow them to their full potential. Duties will vary from assisting with customer inquiries and managing employees on site, while ensuring that the floor staff cleans and maintains the client’s premises to the standards set by FlagShip Holding Company.yes

Job Description

Benefits:

• 401(k)
• Dental Insurance
• Flexible Schedule
• Health Insurance
• Paid time off
• Vision Insurance

Essential Functions

• Supervise employees and help delegate operations schedule to ensure proper work area coverage.
• Evaluates performance of personnel and inspects assigned areas to ensure proper work performance. This requires hands-on support and ability to perform work when necessary. This may include, but is not limited to dust mopping, sweeping, stripping/refinishing, carpet scrubbing, ect.
• Find and define problems, resolve issues, and use these in making appropriate recommendations to management staff, staff, and/or customer contact to exercise continuous quality improvement and to exceed customer expectations.
• Report any issues, concerns, or discrepancies to Operations Manager/Operations Coordinator.
• Addresses customer concerns and inquiries and reports any new or changing job/work orders.
• Performs tracks and evaluates purchasing activities, supply and equipment usage and repairs.
• Ensures appropriate labeling, dilution, and storage requirements are conducted in accordance with company, customer, and OSHA standards.
• On the job training for staff/employees to job specific tasks.
• Participates in company and customer training ensuring effective communication and distribution of information to supervisors, customers, and employees.
• Carries out management responsibilities in accordance with the company’s policies, customer’s rules and regulations and applicable laws when needed.

Floor work and carpet care duties and responsibilities to include, but are not limited to:

• Scrubbing, stripping, waxing, buffing, shampooing, extracting, and mopping.
• Gather necessary/required equipment and products.
• Safety belts must be worn while performing each and every work assignment.
• Record time worked and products used.
• Wet floor signs must always be used, including work on both carpets and tile. Absolutely no exceptions under any circumstances
• Inform Operations Manager immediately of any problem or situation which prevents the completion of an assignment or which causes an assignment to be completed in a substandard manner
• All company safety rules and regulations must be met and adhered to at all time. Absolutely no exceptions. Violations will result in disciplinary action.
• Company vehicles must be kept in a safe, neat, and orderly condition at all times
• Any other related duty as directed by the president, vice president of operations, or operations manager.
• Must maintain a neat appearance. A clean and neatly worn uniform is required at all times.
• Must attend periodic training and safety meetings.
• Must be able to follow directions and perform work per instructions.
• Must be able to follow building maps to locate work areas. Must be punctual.

Knowledge and Skills

• Ability to multi-task in fast-paced environment with constantly changing priorities and high customer demand.
• Knowledge of proper use of equipment, materials and supplies used in maintenance work.
• Must have excellent internal and external customer service skills (Soft Skills)
• Professional appearance and demeanor.
• Ability to lead others and motivate people.
• Ability to work individually and as part of a team; an intelligent and articulate individual who can relate to people at all levels of an organization and possesses excellent communication skills.
• Microsoft Office skills, i.e. Excel, Word plus Gmail, Google docs, Google calendar.
• Excellent written and verbal communication skills.
• Must have knowledge of basic floor care duties and responsibilities.
• Must have knowledge of and be able to operate floor care equipment, which includes but is not limited to, automatic scrubber, buffer, shampoo machine, extractor, wet vacuum, carpet pile lifter and vacuum.
• Must have knowledge as to proper use and application of floor care products.
• Must have good listening and verbal communications skills.

Education and Work Experience

• High School diploma or GED.
• Three to Five years related experience and/or training; or equivalent combination of education and experience, preferably in the janitorial/facilities field.

Work Environment

• Small-to-large office environment.
• Safety glasses required while performing certain tasks.
• Fast-paced office environment.
• The noise level in the work environment is usually moderate.
• Exposed to a combination of normal office type environments and shop environments.
• Regularly exposed to dust, odors, oil, fumes and noise.

Requirements

• Be able to pass criminal background requirements.
• Must have a valid driver’s license and possess and maintain a good driving record.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• While performing the duties of this job, the employee is occasionally required to stand, walk, sit, use hands to finger, handle, or feel objects, tools or controls, reach with hands and arms, climb stairs, balance, stoop, kneel, crouch or crawl, talk or hear.
• Ability to stand, walk, and sit for long periods of time.
• The employee may occasionally lift and/or move a minimum of 50 pounds of office and facilities equipment (pumps, tools, ladders) and ability to safely install rigging/lifting devices.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• Under The Americans with Disabilities Act reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Other Duties

• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Work Authorization

Authorized to work in the U.S.

Equal Employment Opportunity Employer

Flagship is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.

Americans with Disabilities Act

Under the Americans with Disabilities Act, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of their job.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!