Job description

Job Summary:

• Maintain customer satisfaction by answering calls promptly and politely and attend to walk –in customers/visitors
• Assist and support the superior and department to ensure smooth showroom operations are maintained at all times and all queries from customers are attended to promptly and courteously.

Responsibilities:

Reception & General Administration

• Greeting and attending to showroom and service customers and also office visitors
• Attend to general sales office admin as needs
• Answering incoming telephone calls and redirecting calls/phone messages to the respective sales team members
• Ensure customers/guests are attended to while waiting for the sales consultant to attend to them including offering them some refreshment or answer their general queries on the products
• Assist in handling relevant documents for the sales team i.e letters, catalogues mailing, etc.
• Ensure reception counter and showroom is clean and presentable at all times
• Ensure all cars at the showroom are displayed together with its vehicle spec sheet and assist in ensuring accuracy of the vehicle spec sheet
• Preparation of Admin. and Sales Purchase Orders (PO), ensure deliveries per DO and matching of invoices for payment processing
• Ensure collection are submitted timely and in proper manner
• Ensure all guests’ details are captured in the Guest Book and relevant PDPA form
• Assist in monitoring of office /workshop cleaners and office supplies
• Attend to any other matters as assigned by superior from time to time.

Customer Relationship Management (C@P Administration) & Others

• Assist sales consultants in keying-in relevant Business Partners (BP) Number in C@P
• Coordinate test drive forms collection on a daily basis for immediate data entry to C@P
• Assist the CRM team in ensuring follow-ups are done with the sales consultants with regards to accuracy and completeness of data entered to C@P
• Provide periodic showroom traffic report, phone queries report, test drive report and other relevant reports as requested by the management
• Assist in any dealer marketing events conducted at the respective Porsche Centre

Others

• Assist the main reception to handle general phone calls.
• Constantly acquire and update knowledge and experience of Company products from time to time.
• Maintain all records systematically; attain effective use of the system and report daily to any other person to whom you are assigned.

Requirements

• Can speak fluent English.
• Female preferred (mid to end of 20s).
• Has front desk working experience.
• Required to work during weekends (schedule subjected to arrangement by the HOD).

Job Type: Permanent

Salary: RM2,800.00 - RM3,400.00 per month

Schedule:

• Monday to Friday
• Weekend jobs

Ability to commute/relocate:

• Ara Damansara: Reliably commute or planning to relocate before starting work (Required)

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