The PM Front Desk Manager is key to driving the guest experience. This position is responsible for supervising the Front Desk, Night Audit, Reservations, Bell, Door and PBX Teams. The Front Desk Manager will check guests in and out of the hotel, issue room keys, and direct guests, while assisting with inquiries regarding local amenities, hotel services, shopping, dining, entertainment and travel directions.

Experience:

Must have at least two (2) or more years of experience in a Hotel, with one (1) or more years of Management or Supervisory experience in Front Desk operations. Previous experience in a Boutique Hotel environment preferred.

ESSENTIAL FUNCTIONS

• Supervise the team during assigned shift to a consistently high standard.
• Monitor daily operations, ensuring checklists are followed and each shift is ready with promotional offers, VIP guests and special event arrivals.
• Communicating with Housekeeping to ensure a guest’s rooms and special requests are ready and up to standards, ready for guest check-in.
• Monitor the appearance, standards and performance of team members, coaching when necessary.
• Working with all staff to ensure they are trained and prepared to create memorable guest experiences.
• Resolve guest issues for complete satisfaction and maintaining records for Management.
• Perform payment reconciliation and process guest payments for their accommodations and services during their stay.
• Create and implement training standards for all Front Desk and personnel who report to the Supervisor.
• Maintain the lobby and sitting area including ensuring the coffee, other beverages and snacks are maintained.
• Follow proper cash handling procedures, with the ability to post and reconcile charges applied to guest receipts.
• Attend weekly meetings as necessary.

JOB REQUIREMENTS

• Must have experience in Microsoft Office and industry relevant Hotel Property Management Systems such as RoomMaster.
• Experience working in a Point of Sale system to assist the Gift Shop with troubleshooting.
• Requires a working knowledge of Front Office and Reservations operations.
• Familiarity with Hotel Rewards programs such as STASH.
• Demonstrated ability to work with maximum efficiency, accuracy and attention to detail.
• Ability to effectively lead and work cohesively as part of a team.
• Ability to exercise sound logic and judgement in evaluating situations and utilizing appropriate resources.
• Must be self-directed, motivated and demonstrate exceptional customer service and interpersonal skills.
• Ability to communicate effectively in the English language, both verbally and in writing. A second language is desirable.
• Ability to stand for 8 hours’ length of time
• Must be able to work a 2pm to 10pm flexible schedule, including weekends and holidays.
• Ability to lift 30 lbs.

WORKING ENVIRONMENT

• Hotel property with 94 Guest Rooms
• Work will primarily take place in front of house hotel areas, public spaces incl. lobby, and front desk areas.
• Group and solo work.

The Beauport Hospitality Group is an equal opportunity employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regards to race, color, national origin, gender (including pregnancy), age, religion, disability, sexual orientation, veteran status, or any other status or characteristic protected by law.

Job Benefits:

Eligible to participate in the Beauport Hotel's benefit package.

From: Cruiseport Gloucester LLC