Job description

Under the guidance of the Food and Beverage Director, the F&B AGM for Soho Grand assists with the day-to-day operations of Grand Bar, Salon, Club Room, Gilligan’s, and Minibar. The AGM is responsible for managing the service team and ensuring training and performance are on point. They act as an exemplary member of the hotel’s management team and focused on achieving objectives in sales, cost control, team member retention, guest satisfaction, cleanliness.

ROLE RESPONSIBILITIES

o Provide genuine, professional service as defined by Soho Grand’s service culture.

o Follow through with guest requests; ensure service is timely, accurate and maintains a high service standard

o Manage restaurant team members with their job functions to ensure optimum service to guests

o Maintain a meticulously clean/organized workspace, in accordance with look book standards set, and inventory par levels

o Enforcing standards of service on all levels and work on maintaining and improving them with all staff including appearance where necessary

o Responsible in training and onboarding new team members. Help with their development to improve their skills and confidence on the floor

o Monitor team member performance in all phases of job functions, ensuring that all procedures are carried out to departmental standards; rectify any deficiencies, handle disciplinary problems and counsel team members with the Director of Food & Beverage according to company standards with the support of Casting & Culture

o Maintaining ambiance, sound and lights (including public spaces)

QUALIFICATIONS

o 3+ years of experience working in high volume & luxury properties and fine dining venues

o Excellent in guest service, and the ability to maintain professional service during peak periods

o Knowledge of food and all allergies related to food and beverage

o Food handler card

o Fluency in English both verbal and non-verbal

o Provide legible communication

o Advanced Microsoft office

o Compute basic arithmetic

o Have the ability to reach, bend, stoop, climb up and down stairs, carry multiple objects

Job Type: Full-time

Pay: $85,000.00 - $90,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 3 years

Shift:

• Evening shift

Weekly day range:

• Weekend availability

Work Location: In person

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