Duties

• Work with the Customer Development team to identify, design & implement digital solutions to optimize the team’s performance and efficiency.

• Be an exceptional leader providing support, coaching, guidance, succession planning and performance feedback

• Identify, model and implement new initiatives to provide and deliver an exceptional VIP experience to all customers

• Assist with the design/introduction and operational owner of the ChatBot technology

• Lead the teams, ensuring the Allstars are providing exceptional customer service & are meeting all KPI’s

• To work closely with Service Areas to develop and deliver current and future digital services effectively. To develop and agree appropriate quality and performance criteria, and to monitor and report progress and performance within agreed timescales.

• To actively participate in developing the service and technical requirements of future delivery, including the development of technical tools, and to make reasoned suggestions to improve customer service and technical procedures.

• To disseminate business and organizational information clearly and concisely in the most appropriate manner.

• To act as an advocate and champion of the customer and going above and beyond for customer satisfaction.

We are all different - one talent to another - that is how we rely on our differences. At AirAsia, you will be treated fairly and given all chances to be your best.We are committed to creating a diverse work environment and are proud to be an equal opportunity employer.

Search Firm Representatives - AirAsia does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place.