TCI has been serving the transportation industry now for 40 years by maintaining the highest level of quality customer service. In order to maintain that high level of quality customer service we’re always looking to employ honest, dedicated, and energetic people to join our team. Here, at TCI, we’ve developed a family like work environment which we are proud of. TCI currently has an opportunity for Shop Service Manager to join our team.

This position is responsible for the overall maintenance program for a 24/7 shop. Under general supervision you will plan, organize, inspect and participate in the work performed by your team. You will have independent discretion in judgment and report directly to the Regional Service Manager.

If you are bilingual in Spanish or other languages that is a plus. Strong computer skills are a requirement with at least 5 years of experience in a busy diesel truck repair shop.

Position Overview

Core Roles and Responsibilities
This includes, but are not limited to, the following:

• Manages all aspects of administration paperwork that pertain to facility
• Plans, schedules and supervises all aspects of the work assigned to maintenance personnel
• Manages all aspects of equipment/fleet preventative maintenance and State and Federal compliances
• Management and all aspects of the parts department costs and budget
• All aspects of Fuel Island, wash rack, shops waste, disposal control and management
• All aspects of facility maintenance and repairs
• All aspects of customer service with highest level
• Provide a safe working environment across total facility, grounds and equipment
• Management, awareness and all aspects of costs and budget control including labor
• Schedules and conducts monthly and regular Safety and shop meeting
• All aspects of proper staffing levels, interviewing and collaboration with supervisor and HR for hiring

Regular worksite attendance is an essential function of the job and is necessary for a variety of reasons including but not limited to teamwork, face-to-face interaction with clients, and working with items or equipment that are at the place of business.

Benefits

• Medical Dental and Vision insurance
• Company paid life insurance
• Paid time off
• 401(k) with company match
• Employee discount

Job Requirements:

Operational Skills: This position requires an individual experienced in the service and repair of diesel trucks and trailers. We are looking for a fundamentally solid performer who is consistently able to facilitate multiple projects and remain productive under pressure.

Management: This position requires experience in managing and coaching others. Troubleshooting any issues with a truck repair.

Analysis: Coordinating with operational staff in order to receive maximum productivity from technicians while operating within DOT, OSHA, CalTrans and company safety departments.

Communication: This position requires the ability to build and maintain relationships with internal and external customers; and the ability to confront and resolve performance or service issues with customers effectively.

Minimum Qualifications:

• 10 years diesel tech experience
• 5 years shop management experience.
• Strong interpersonal and relationship building skills.
• Familiarization with DOT and OSHA rules and regulations is a requirement
• Strong analysis and decision-making skills.
  
• Superior customer service skills.
• Excellent communication skills both written and verbal.

Pay:

Based on experience (Annually)- $90k-$120k

Incentive Target amount (Annually)- $12k