Update employee movement (e.g. hiring, transfer, promotion, termination, resignation) and personal data changes in SAP.

Process employee queries related to employee life cycle, compensation and benefits, employee services, competency & performance, and payroll over email and phone.

Updating, managing and maintaining training records & planning for employees who attended training courses.

Generate electronic offer letter and secure approvals from the business.

Perform pre-employment background check and send electronic on-boarding package to new hires.

Enter and maintain candidate data in SAP.

Maintain compensation and benefits data in the system (salary data changes, employee bonus data, off-cycle salary increment etc.).

Maintain employee service (e.g. leave of absence, grievances) data in the system such as leave data administration, return to work, leave extension and cancelation administration.

Maintain competency inventory, job architecture and career model updates in SAP and support the performance appraisal/ review administration process.

Support workforce and talent deployment business decisions from a data admin and support perspective.

Generate and analyze HR reports on weekly, monthly, quarterly or yearly basis based on business requests.

Escalate non-standard or exception requests for approval/ issues in timely manner regarding HR-related matters.

Graduated with a Diploma/ Bachelor’s degree in Human Resources/ Business/ Social Sciences related degree.

Have at least 3 to 5 years or more in handling HR transactional tasks.

Have prior experience in shared services/ BPO/ Manufacturing/ call center industry.

Must have prior experience in SAP.

Must have high attention to details and focus in data accuracy.

Must be a good team player.

Must be able to write, read and communicate fluently in Mandarin.

Quality driven – in communications and all system transactions.

Ability to deal with customer complaints in a professional and friendly manner and escalate where appropriate.