Job description

Job Requirement

• CSS represents the brand, the culture, and values of our clients
• How you convey will be how our client is perceived by the customers
• Maintaining a positive, empathetic, and professional attitude toward customers at all

times * Handle customer’s concerns positively and professionally

• Interact, support, receive feedback/issue report with or for customers

Job Responsibilities

• Provide timely support to customers through available communication channels

(inbound, outbound calls and email) * To ensure professional, efficient, and quality service to Clients.

• To accept and execute client instructions.
• To ensure efficient problem and complaint resolution.
• To cross-sell additional Bank products and services.
• To capture client feedback for future improvement
• To capture the nature of Client contacts.
• To meet productivity standard.
• To acquire product knowledge and service skill through staff briefing and coaching from Team Manager
• Probe & identify financial needs on service calls and pitch relevant solutions in line with client charter.
• Processing payment and client information in a manner that is precise and safeguards the customers personal and payment information’s
• Pro-active support to customers to prevent damage to brand loyalty
• Identify and escalate priority issues through proper channels when necessary
• Works with other team members in identifying better ways in providing better customer support
• Maintains and improves quality of service by giving recommendations
• Keeps job knowledge up to date by attending upskill training to improve skill
• Meet all key performance indicators set by the company and client
• Adhere to the policies set by the company

Main Requirements:

Education background:

• Bachelor’s Degree or minimum of Diploma or equivalent
• Possess strong communication skills, including the ability to converse, read and write (type) effectively in the English and native language
• Ability to multitask, detailed oriented and possess good problem-solving skills
• Customer oriented with strong interpersonal skills and the ability to communicate

effectively with customers * Passionate in helping to resolve customer issues / queries and complaint handling

Job Types: Full-time, Permanent

Salary: RM3,000.00 - RM4,500.00 per month

Benefits:

• Health insurance
• Opportunities for promotion
• Parental leave
• Professional development

Schedule:

• Afternoon shift
• Day shift
• Evening shift
• Night shift
• Rotational shift

Supplemental pay types:

• Overtime pay
• Performance bonus

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