Salary

$5,439.00 - $6,612.00 Monthly

Location

CA 95380, CA

Job Type

FULL-TIME

Department

Information Technology

Job Number

2023-ITT-101

Position Information

An eligibility list will be established from this recruitment that will be valid for six (6) months. All employees serve a one (1) year probationary period.

Essential Functions

• 
  Install and configure desktop computers, printers, and other desktop peripherals such as scanners and cameras; install and support various software and train customers in the use of hardware and software.
• Support and troubleshoot current desktop operating systems; perform basic diagnostic testing; analyze root cause of problem and develop long-term solutions; identify and report network problems to the proper network areas.
• Create and maintain desktop deployment images.
• Deliver laptop computers, set up and train customers in their use.
• Analyze failed equipment and perform repairs or return equipment to vendor; review and test vendor repairs.
• Provide technical support in diagnosing and solving problems by telephone or remote access; respond to help desk trouble tickets according to urgency and priority levels; log calls into helpdesk database and use helpdesk software.
• Participate in projects related to PC deployment, software and hardware procurement, or hardware consolidation.
• Develop documentation and standard operating procedures as they relate to assignment.
• Deploy and maintain mobile devices.
• Assist users with log-on authentication; instruct users in saving data and backing up systems.
• Perform research to resolve problems or refer to higher level staff.
• Order supplies and maintain and track inventory; assist in asset management of personal computers, laptops, and related peripheral equipment.
• Build and maintain positive working relationships with co-workers, other City employees and the public using principles of good customer service.
• Video record all City Council meetings and other meetings as assigned by department manager.
• Perform related work as required.

Knowledge, Skills, and Abilities

Knowledge of:

• 
  Basic principles of computer, telecommunication, and peripheral equipment.
• Principles and practices of computer recordkeeping.
• Principles and techniques of a variety of desktop operating and data communications systems.
• Principles and techniques of installing, repairing, and maintaining desktop hardware and software.
• Principles and techniques of advanced troubleshooting for desktop computers and printers in network environment.
• Project management methodologies.

Ability to :

• Operate a variety of computer and office equipment including telephones, computers, printers, modems, and related software.
• Perform system installations, problem correction, and maintain & repair computer systems and network hardware & software.
• Explain department and City policies regarding use of computer and communications systems.
• Effectively troubleshoot, diagnose, and resolve hardware and software issues.
• Follow technical oral and written instructions.
• Effectively communicate verbally and in writing.
• Establish and maintain effective working relationships with those contacted in the course of work.

Experience and Education

LICENSE / CERTIFICATE

Possession of an appropriate, valid California driver’s license at time of appointment, to be maintained as a condition of continued employment.

DESIRABLE QUALIFICATIONS

Possession of Microsoft Certification.

PHYSICAL REQUIREMENTS

Work is typically performed in a typical office environment; occasional work in cold computer mainframe rooms; occasional work outside in various types of weather; occasional work in confined spaces. Work may take place at off-site locations throughout the City. Work is also performed in an office environment or in computer rooms.

• Mobility: continuous use of keyboard; frequent sitting, standing; occasional walking, bending, squatting.
• Lifting: frequently up to 10 pounds; occasionally up to 75 pounds.
• Vision: constant use of overall vision; continuous computer use; occasional color and depth vision.
• Dexterity: frequent repetitive motion; frequent writing; frequent grasping, holding, and reaching.
• Hearing/Talking: frequent hearing and talking, in person and on the phone.
• Emotional/Psychological: frequent decision-making and concentration; frequent public and/or coworker contact; occasional working alone.
• Environmental: frequent exposure to noise.

SELECTION PROCESS

1. All applicants must complete a standard City of Turlock application for employment form and supplemental questionnaire.

2. You may submit your required Documentation using the following options:

• Attach a scanned copy in the “Add Attachment” option (of the NeoGov online application) or
• Fax a copy to (209) 668-5529 or
• Email a copy to tdhanota@turlock.ca.us or
• Hand deliver copies of your attachment to 156 S. Broadway, Suite 235, Turlock, CA

Applications will be rejected if they are incomplete or required documentation is not attached. If you are applying online and attaching documentation to your application, you may contact Human Relations to assure all of your documentation was received.

3. Applications will be reviewed for possession of the minimum qualifications. In the event that a large number of applicants possess the minimum qualifications, applicants who appear to be the most qualified based on their breadth and recency of experience will be invited to compete in the testing process.

4. Candidates invited to compete in the testing process may be required to take a written examination, which will be based on a pass/fail basis. If a written examination is conducted and a large number of candidates receive a passing score, the City reserves the right to invite a percentage of the top scoring candidates to compete in the next phase of the testing process, the oral examination. The oral exams are tentatively scheduled for the week of May 22, 2023.

5. Candidates who are invited to participate in the oral examination and receive a score of 70% or more will be placed on an eligibility list. Ranking on the eligibility list will be based solely on the results from the oral exam.

6. Completion of a practical exercise may be conducted in order to further evaluate skills relating to essential job functions.

7. Top candidates on the eligibility list will be referred to the Department Director for final appointment consideration.

8. Final appointment will be contingent upon passing the following: reference review, medical examination which includes a drug screening, hearing exam and vision exam.

MEDICAL EXAMINATION AND DRUG SCREENING

Every person who receives a conditional offer for a position with the City of Turlock will be required to submit to a pre-employment medical examination which, in accordance with the City of Turlock drug screening policy, will include drug screening. Refusal or failure to provide or pass the drug screening will result in revocation of the conditional offer.

Holidays: Eleven (11) paid holidays and three (3) floating holidays.
Vacation: Paid vacation that increases with years of service.
Sick Leave: Accrual of one day (eight (8) hours) for each month worked.
Retirement: Qualified candidates who are currently a CalPERS member or have been a CalPERS member within the last six (6) months or are subject to reciprocity with another eligible retirement plan, may be a "classic member" and may be enrolled in the City's 2.7% @ 55 plan. Employee pays employee contribution rate of 9% on a pre-tax basis. CalPERS "final compensation" may be based on the highest twelve (12) continuous months of qualifying employment. Non-classic or "new members" will be enrolled in the 2% @ 62 plan and CalPERS "final compensation" will be based on the highest thirty-six (36) continuous months of qualifying employment.
Deferred Compensation: The City will match employee's contribution up to one half of one percent (0.5%) of the employee's base salary for each pay period in which employee contributes to the program .
Retiree Health Savings (RHS) Vantage Care: Two (2) percent of the employee's base payroll will be deposited in each individual's RHS Vantage Care account.
Health: The City offers a generous health, prescription, vision, and dental insurance plans for employees and dependents.

AN EQUAL OPPORTUNITY EMPLOYER

The City of Turlock is an Equal Opportunity Employer. We are sincerely interested in receiving applications from qualified minorities, women and the disabled. Qualified applicants receive equal consideration without regard to race, color, religion, sex, sexual orientation, national origin, ancestry, age, marital status, physical or mental disability, medical condition, political affiliation or belief except where indicated by requirements of the job.

The City of Turlock will make every effort to accommodate applicants that have disabilities that would not allow them to compete in the announced process. Applicants are asked to indicate their request for accommodation in section #6 of the application form.

VETERAN'S PREFERENCE SYSTEM

The City of Turlock has adopted a veteran's preference system (effective January 1, 2002). The percentage score achieved through entrance (non-promotional) examination which ranks applicants on an eligibility list shall be adjusted to provide: (a) one (1) percentage point added to the final test score for each six (6) months of active service during a time of armed conflict, up to a maximum of five (5) points, and (b) five (5) percentage points added to the final test score for veterans who are disabled as a result of active military service during a time of armed conflict, regardless of length of service. To receive preference points, applicants must provide supporting documentation and proof of honorable discharge. In no event shall an applicant receive more than a five (5) point adjustment. This request should be made in section #12 of the employment application form. A copy of your DD214 must be attached for this request to be considered.

Customer Service Policy

The City of Turlock is committed to quality service to our customers. Our goal is to create a positive, productive and courteous atmosphere for our employees and customers. Employees are evaluated on the quality of customer service they provide.

Cell phones are typically incompatible with online application format or browsers. we recommend using a desktop or laptop Computer. If your are still having technical difficulties, please call NEOGOV at 1-855-524-5627.

Agency

City of Turlock

Address

156 S. Broadway, Ste. 235

Turlock, California, 95380

Phone

(209) 668-5150
(209) 668-5542 ex. 1109

Website

http://www.cityofturlock.org