Job SummaryWe are looking for a Solution Architect to design unique solutions for customer-specific problems. Our team is seeking candidates who are passionate about using technology to solve business problems with big customer impact.

Minimum Qualifications:

• 3 years’ experience as a Consultant (IT & Business Consulting)
• BS degree in Information Technology
• At least 1 current and valid certifications: such as MCSE, CCNA, VCP CISSP, etc.

Experience

• Minimum 5 Years post-educational Networking/Server experience
• Extensive experience with Systems: Windows, Cisco Systems, UNIX, Linux, Novell, MS Active Directory, MS Exchange, etc.
• Good working knowledge of networking: Switches, Routers, Hubs, Servers, Cables, Racks, Firewalls, LAN, WAN, TCP/IP, DNS, UDP, Latency, VoIP, QoS
• Proven complex solution design experience including Systems Engineering, Systems Integration, Planning, Implementation and Support
• Technology Lifecycle Management experience
• Backup, Disaster Recovery and Business Continuity expertise
• Security, Compliance, Virtualization, and Cloud expertise
• Professional Presentation experience

Duties

• Work directly with customers to accelerate their projects and recommend best-practice architectures in line with their long-term business outcomes.
• Own the technical relationship with the customer and operate as their trusted advisor. The best interests of the customer will shape the guidance you provide.
• Assist Sales and Service in the Design, Planning, Implementation and Support of medium to complex IT solutions.
• Provide ongoing support and oversight to multiple opportunities and projects.
• Provide IT and business consulting to a wide variety of clients, ranging from small to enterprise sized environments.
• Consult at all business levels, on a wide variety of topics, including: networking infrastructure, systems implementation, integration, configuration, validation, backup/DRP, and support of various Microsoft, Novell, VMware, Cisco, and Citrix products, and solutions.
• Provide business consulting experience in IT strategy and administration, as well as business process consulting, ITIL, budgeting, vendor identification/selection/relations, and on-going support.
• Work with sales and client teams to analyze and determine virtual/physical needs and design
• Knowledge on Security and Compliance related practices, including HIPAA, NIST, SANS, etc.
• Determine necessary hardware and software for various implementations and platforms
• Basic Project Plan and oversee configured solution installation, testing and customer training/documentation of various hardware and software components
• Work with engineering staff on knowledge transfer, ongoing operations, and support (as needed)
• Work with clients and outside vendors to design, troubleshoot and resolve complex issues
• Provide objective non-biased feedback and work around options to complex customer and engineering issues to client, IT Resource Management and engineering staff
• Author professional correspondence, articles, and documentation to customers and vendors.
• Communicate technical concepts to various business levels using everyday terms to facilitate clear understanding.
• Rapidly learn, master, and incorporate various computer systems, hardware, software, application, and technologies
• Enters all relevant information and documents into the ticket management system, as well as properly notating tickets and projects with all customer contact
• Recommend procedures and controls for problem prevention
• Works in a team setting, sharing information and assisting others
• Knowledge of how to Install, configure, and maintain network services, equipment and devices.
• Plans and supports network and computing infrastructure.
• Requires a thorough knowledge of networking essentials.
• Oversee software and network security.
• Strong analytical abilities and professional office experience needed
• Maintains a steady stream of effective communications with customers regarding projects and service tickets
• Engages in routine strategic discussions with customers regarding business objectives and goals
• Manages complex projects for customers as a team leader for the project
• Able to work independently for the best customer experience - little to no oversight required from management

This is a remote position.