Job description

• Coordinate with stakeholders to support on- and off-boarding processes for team members.
• Configure hardware and software, facilitate equipment procurement, and manage existing IT assets.
• Provide hardware and software support to employees with all levels of technology proficiency.
• Learn, document, and support new applications and IT procedures, and refine and increase quality and efficiency of applications and procedures.
• Create detailed and impactful documentation and training materials for internal stakeholders and users.
• Manage and update user access controls in the internal software access matrix.
• Actively resolve problems and issues with computer and server systems to limit work disruptions within the company.
• Monitor and manage network security and configuration, and cloud-based platforms.
• Respond to first-level incidents in a timely manner.
• Support Services Group is a U.S. based, global, high-touch Omnichannel Outsource Contact Center solution company. We have been committed to excellence since 1998 with more than 50+ referenceable clients.
• Our defining strength lies in our people and our drive to improve your customer experience at every touch point. We operate as a seamless extension of your brand and aim to make an impact at every interaction and transaction.
• Our optimized and flexible technology platform is customized for each of our clients diverse support needs. We realize that each client is unique and our enhanced technology platform allows us to be flexible and adapt and integrate to each clients individual needs.
• We provide tailored solutions for our clients. We maintain a diversified client mix ensuring no client exceeds 15% of our total revenue. Our clients range from the largest technology company in the world to midsize niche ecommerce companies to large global fashion industry icons.
• 25 global contact centers
• Proven customer loyalty & Award Winning Service
• 6,600+ Employees
• 94% of our employees would recommend us as a great place to work

dudleyanddudleyllc.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, dudleyanddudleyllc.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, dudleyanddudleyllc.com is the ideal place to find your next job.