Job description

This role will be responsible for being the initial contact for the IT ticketing system and providing first-level hardware and software support to end users in accordance with the responsibilities outlined below. The IT Support Specialist will protect integrity of all critical systems and services while providing excellent customer service to all its users.

General Duties/Responsibilities

• Provide Tier 1 IT technical support for Steel King. Support may need to be provided to on-premise users, remote users, or users at other Steel King locations.
• Primary support includes general troubleshooting of software and hardware or troubleshooting connectivity issues.
• Additional support responsibilities may include (but are not limited too):
• Supporting the Microsoft 365 suite including Microsoft Teams.
• Identifying, diagnosing, and resolving all end-user device issues.
• Troubleshooting audio and video related equipment issues.
• User login related issues & basic user security issues.
• Ability to provide base ERP system support or direct ERP related issues to the appropriate resource.

• Identify and escalate support tickets / technical situations requiring urgent attention and be able to assign higher level tickets to the appropriate IT team.
• The IT ticketing system/queue will drive your primary workload.

Additional Responsibilities

• Assist Network Administrator on various projects relating to IT Infrastructure and networking, including new hardware and software installations.
• Assist in new user setup / orientation and system configurations for employee change requests.
• Assist in developing procedures/documentation, maintaining IT records, maintaining IT assets/inventory, and recommending purchases.
• Provide project support to the Steel King development team by assisting with hardware and software configurations as needed or basic user security changes.
• Support and assist other IT staff as needed.

Required Skills and Abilities

• Excellent communication, time management and problem-solving skills.
• Ability to communicate technical information in non-technical language.
• Must be detail oriented, organized and intrinsically motivated with the ability to manage multiple projects and various tasks while meeting deadlines.
• Must possess a commonsense approach to problem solving, diagnosis and repair.
• Proficient in a Microsoft 365 environment including MS Teams and SharePoint.
• Ability to be on-call some nights and weekends. Travel to all Steel King locations as needed.
• PowerShell/ other scripting knowledge is a plus.
• CompTIA A+, Network+ certifications are a plus or willing to obtain in the future.

Education/Experience

• Associate degree in Information Technology (Networking/Support) or High School Diploma / GED equivalent with related industry experience.

Hours of Work

• Regular and consistent attendance is mandatory.
• Regular hours of work are 8:00 AM – 5:00 PM Monday – Friday. On premise at Steel King Corporate Office.
• At times, this position will require flexibility and may need to work outside of the days and times listed herein (Rollout solutions or break-fix support during downtime windows).

Personal Attributes Needed

• Have a “Get It Done” attitude.
• Refuse to accept “good enough” as good enough.
• Be someone people want to work with.
• Always act with integrity.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the position. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with, or without notice.

Steel King Industries, Inc. is an equal opportunity employer. This means that we do not discriminate based on race, creed, color, national origin, age, religion, sex, sexual orientation, marital status, or other classification protected under applicable law. Reasonable accommodation will be considered for qualified applicants.

Job Type: Full-time

Pay: $38,000.00 - $50,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• Monday to Friday
• On call
• Weekend availability

Ability to commute/relocate:

• Stevens Point, WI 54481: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

dudleyanddudleyllc.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, dudleyanddudleyllc.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, dudleyanddudleyllc.com is the ideal place to find your next job.