Job description

Daily Task

• Timely response to customers’ enquiries. Log cases, provide information and troubleshoot to solve customer problems
• Keep customer informed, set and follow through commitments
• Keep precise case documentation and case ownership
• Timely elevate and/or escalate to next level support when the case is too complex
• Testing & Deployment of new releases on the client side.
• Suggest product improvements that can minimize cost of support.

SMS

• Monitor the SMS server and ensure the smooth running of the programme
• Troubleshoot and resolve SMS related issued when contacted by clients
• Maintaining software applications, operating systems and regular maintenance

Team Work

• Attend and contribute to team meetings in a positive manner
• Share information with team members
• Be comfortable in working with all stakeholders
• Collaborate with other team members to apply new ideas, practices and tools to improve the team’s effectiveness
• Perform other duties as required, including covering absences/leave where required

Job Requirements

• College or University degree in Computer Science or a related discipline
• Strong desire to learn
• Exposure to Microsoft.NET development using C#
• Knowledge of client/server application development, DB, MS Office products etc
• A technical, logical thought process
• Attention to detail is essential
• Problem-solving skills
• An ability to stick to strict deadlines
• An ability to prioritize and delegate

Stampede Holdings is a technology company that owns award winning products and brands including Stampede Solution, Telefonix, C-Pro, Volare and Knock2. We are headquartered in Malaysia with offices in Thailand, Philippines and Vietnam. Stampede is regional leader in financial technology solutions since 2002.

We operate in a casual and fun environment with a team of young and talented individuals - delivering quality software products that contributes significantly to the financial industry. At Stampede, we are committed to an environment that provides the autonomy and freedom to express your creativity and experiment on your curiosity.
Bachelor's or Equivalent

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