Job description
The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud. Browse our Operations team openings to see how you can make an impact with us.
Execute key decisions with direct impact on costing, allocation strategy, operational excellence, and strategic partners
Evaluate logistics projects for cost optimisation, competitive service, and continuous improvement initiatives
Drive end-to-end integration of new 3PLs (Third-party Logistics), negotiate competitive rate, better delivery Service-Level Agreement (SLA) to reduce overall platform shipping cost
Develop, implement and maintain the optimum organisational structure in the logistics team, with the most suitable arrangement of team members to fulfill business needs
Develop and maintain KPIs (Key Performance Indicators) for each operational process, showing performance against budget or target, explaining variances and trending changes
Work with both local and regional team to churn out daily reporting dashboards, measures, and metrics and maintain accuracy of data
Implement a standardised Service-Level Agreement (SLA) for all 3PL contract – Delivery, Payment terms, Lost & damage claims COD (Cash on Delivery) remittance windows, reconciliation processes
Engage all related stakeholders to balance shortfalls in 3PL invoice checks, continuous improvement on Standard Operating Procedures (SOPs) within Logistics to manage claims (damages, losses, and SLA breaches)
Requirements:
Candidates with 7-8 years of experience
Excellent in both written and verbal communication
Strong logical thinking and problem-solving skills
Good team player, positive attitude and eager to learn
Driven and motivated
Has passion in the e-commerce industry
Experience in e-commerce is a plus
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