Job description

A well-established medical spa seeks to maintain its competitive edge by improving our client’s experience and investing in multiple of lines of service to meet the needs of the guests. Success requires having a leadership team in place to ensure internal systems are adhered to and processes are developed to foster a highly functioning team for a rewarding customer experience.

Responsibilities

· The medispa office manager will be responsible for providing the patients with a consistent, on-brand customer experience through professional, attentive and competent service.

· Develops, implements and maintains programs/processes to improve the overall patient experience through steps of service.

· Oversees day-to-day operations of the office including but not limited to; check-in, check-out, patient forms, room management, schedule supervision, maintaining patient records, collecting and applying payments, retail sales and office cleanliness.

· Provides support and oversight of all office employees; actively works to uphold positive company culture by recognizing performance, identifying areas of opportunity and taking corrective action.

· Ensure front office operations are efficient and profitable by supporting team members to meet their sales and profitability goals.

· Support training and education of team members.

· Conduct patient recovery efforts by resolving patient complaints.

· Proper management of office staff including creating schedules and ensuring the appropriate fees are being attributed to services rendered.

· Ensures overall office standards are maintained through appropriate planning and implementation of operations processes including: inventory, cleanliness and the working order of equipment before guest arrival.

Necessary Skills

· Organizational and time-management skills

· Analytical abilities

· Exceptional attention to detail

· Interpersonal skills

· Computer competence with an aptitude to learn new procedures

Preferred Skills

· Experience developing internal systems

Job Type: Full-time

Pay: $21.00 - $25.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Kīhei, HI 96753: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Microsoft Office: 5 years (Required)
• Administrative experience: 3 years (Required)

Work Location: In person

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