Why Vacasa

We started with just one home and an idea: to bring homeowners and renters together with smart technology and caring local teams. Today, we're the largest full-service vacation rental company in North America thanks to the people who give us their best every day. You'll fit right in here if you're curious, entrepreneurial, and thrive in a rapid-growth environment.

Why Revenue at Vacasa

We're the optimizers. We dig into the data to build a foundation for smarter decision-making. We're driven, curious, and focused on achieving results that speak for themselves.

What we're looking for

We are looking for a skilled people leader who is comfortable navigating a production based environment and leading teams to success. This leader is comfortable pulling up to the Director level but also not afraid to get into the weeds. They will help to develop and implement process changes across sales, ops, product and more to improve the customer onboarding experience.

What you'll do

• Manage and coach a team of leads through clearly defined success metrics
• Scale the teams as needed and facilitate training and coaching for high performing employees
• Support, create and regularly evaluate the development of process changes to continue to find efficiencies
• Support, create and regularly evaluate product developments to continue to build on a great customer journey
• Support, create and regularly evaluate analytics and reporting developments to measure SLA's and KPI's
• Support, create and regularly evaluate kick off & go live call initiatives for improved owner NPS
• Other duties, as assigned

Skills you'll need

• Reliable internet connection
• College degree or equivalent experience required
• Team leadership experience; Remote team leadership experience a plus!
• Demonstrated communication, organization, and interpersonal skills
• Analytical mindset to drive reporting needs
• Ability to multi-task and persevere in a fast-paced dynamic environment with a sense of urgency
• A bias toward action: preferring to work in a fast-paced, agile environment
• A track record of taking ownership over projects and helping them succeed: you make solid judgments, have good intuition, and reach decisions quickly
• Clear and direct written and verbal communication skills
• Technical computer skills on all forms of hardware - laptops, tablets, and mobile devices
• Professional communication in email, phone calls, video calls, and texts
• Ability to work well under pressure in an agile, face-paced environment
• Excellent time management skills
• Ability to change activity frequently and cope with interruptions
• Highly responsive and reliable
• Prior management experience
• G-Suite experience
• Attention to detail

Compensation

• $58000 / year

What you'll get

• Health/dental/vision insurance - employee & family coverage options
• Employer Sponsored & Voluntary Supplemental Benefits
• 401K retirement savings plan with immediate 100% company match on the first 6% you contribute
• Health & Dependent Care Flexible Spending Accounts
• Flexible vacation time
• Paid sick days and holidays
• Paid parental leave after one year of tenure
• Employee Assistance Program
• Career advancement opportunities
• Employee discounts
• All the equipment you'll need to be successful
• Great colleagues and culture
• Please visit our careers page to review our full benefits offerings

Vacasa is an equal opportunity employer committed to fostering a diverse and inclusive workplace. We do not discriminate against applicants based upon race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or other classes protected by applicable law. Veterans are encouraged.

Vacasa is committed to maintaining a safe and productive work environment. Possession, use, or being under the influence of alcohol or illegal drugs in the workplace is prohibited.

An offer of employment for this role will be contingent upon the successful completion of a background check.

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