Job description

• Perform daily audit on internal system.
• Provide analysis of errors and feedback to respective team.
• Work with Internal Training Team to align Policy understanding of QA and moderation teams.
• Provide support on Policy/Quality related questions on ad-hoc basis.
• Responsible in guiding new joiners in order to achieve Ramp up target.
• Work closely with Operation Team in order to provide feedback on quality.
• Identify potential failure of Policy Update and propose recovery plan in advance.
• Conduct Quality meeting with the team to analyze errors.

• Minimum Diploma in any discipline.
• Minimum Diploma in any discipline.
• Minimum 1 year working experience as Quality Assurance Analyst.
• Experience in working in BPO/call center/customer service environment.
• Experience in Content Moderation/Content Quality/Content Safety will be an added advantage.
• Has an eye for details.
• Possesses good interpersonal skills.
• Able to work independently.
• Ability to speak and read in Urdu language and English fluently;
• Willing to be based in Kuala Lumpur, Malaysia

dudleyanddudleyllc.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, dudleyanddudleyllc.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, dudleyanddudleyllc.com is the ideal place to find your next job.