QS Quacquarelli Symonds was founded in 1990 and has established itself as the leading global provider of specialist higher education analytics and solutions. At QS we want to ensure candidates have access to our independent insight-led services, so they can make the right choices for them, and for their future.

Our activities span 50 countries, working with over many of the world's leading higher education institutions and employers. We are famous for the QS World University Rankings, the world’s most popular source of comparative insight into university performance. It’s from our detailed research, and this depth of understanding of all things education, that we seek to show leadership and be a lifelong decision partner for students and institutions alike.

We are on an exciting transformative path, with significant growth potential and a true sense of purpose. At QS, we are working to make a difference to a billion future learners and to unleash their collective potential on the world. Our success is down to our people, and we are looking for more talented individuals to join us on that transformation.

The Role

QS is looking to hire a reliable, organised and data-oriented Research Analyst to assist with our annual programme of thought-leadership surveys targeting a series of academic, employer and student audiences. These surveys are a vital strategic asset to the team and as such, ensuring they are run effectively will form a key part of the role. The role will sit within the newly formed Insights Team and will report into the Insights Manager, supporting them with the delivery of high-quality survey data.

The primary focus of the position will be to assist with the delivery and implementation of the annual survey programme and in overseeing the translations for these surveys. Part of this will require liaising with internal staff members and engaging in an extensive testing process to ensure these translations are incorporated into the survey scripts successfully. A further objective will be to operationalise the distribution of these surveys via emailing campaigns in the Acoustic platform; liaising with team members to organise and clean contact lists, approve emailing campaigns, and evaluate their success.

The ideal candidate will have experience of working in market research and survey design combined with a willingness to acquire new skill sets and strong attention to detail.

Responsibilities include:

• Become the primary point of contact for the setting up and scripting of all our thought-leadership surveys, incorporating feedback from other team members whilst also ensuring a positive respondent experience
• Identify individuals within the company who could assist with survey translations and set up guides to help those individuals through the translation process
• Undergo extensive testing process to ensure these translations are incorporated into the surveys successfully and respond to ongoing feedback where necessary
• Organise email campaigns for the distribution of surveys, ensuring these are effectively set-up and evaluating these campaigns to ensure maximum response rates
• Liaise with other team members to respond to external queries relating to the surveys and escalate those queries where necessary

We’d love to hear from you if you have most or all of the following…

• Strong attention to detail with a commitment to ensuring high quality data
• Good organisational skills, with the ability to manage multiple tasks and deadlines
• Excellent communication skills, backed up by a commitment to good customer service
• Strong team-work ethic, able to learn from other team members and incorporate constructive feedback autonomously
• Ability to take the initiative and to proactively suggest solutions when problem-solving
• Experience working with survey design and translations is preferable
• Experience working with email marketing campaigns is preferable
• Intermediate excel skills
• Experience editing Javascript and HTML

Life at QS

Our mission is to enable motivated people around the world to fulfil their potential, and we believe that begins with our own remarkable and diverse team.

A few things that make QS a great place to work include:

• Competitive package
• Flexible working
• Vibrant social environment and multicultural, multinational culture, strong team spirit
• Focus on welfare – ride to work scheme, yoga classes, global wellness team, EAP and health plan, mental health first aiders, diversity, and inclusion initiatives
• Strong recognition and reward programs – peer recognition platform, quarterly and annual awards, annual bonus scheme
• Support for volunteering and study leave