Location: Seremban

Client's Profile:

• A leading and trusted digital connectivity and services company, empowering societies and keeping customers connected to what matters most.

Working days: 5

Attractive Benefits Include:

• Fixed Basic
• Yearly Variable Bonuses of few months
• Medical Benefits
• Friendly and well-organized environment to work in

Interested candidates, kindly REGISTER your Job Seeker Profile with CareerMaster& APPLY NOW!

Shortlisted candidates will be notified.

JOB RESPONSIBILITIES:

• Be customer-focused; lead and deliver high standards of service and drive the desired culture according to guidelines.
• Maximize profitability and meeting KPIs set; manage staff performance and development via motivation, coaching/counseling and disciplining where necessary
• Manages resource planning & cost in the store, including scheduling, recruitment, orientation, and training of employees, ensuring resources are productive and optimized.
• Ensure that all operations in the Store are in compliance with the company’s goals, values, and standard operating procedures
• Responsible for all company assets (devices, accessories, SIM card, cash, sales tools, etc) are properly reconciled, documented accurately, and updated in a timely in the systems so that there is no loss, fraud, or abuse
• Ensure availability of merchandise and inventory, by monitoring stocks level and requesting replenishment on time.
• Work with Head of Retail Sales, Region (HRS) to plan and implement initiatives to drive sales, in and out of the store
• Be aware of competitors’ activities and offerings, the lead team in countering objections with value proposition, and feedback to HRS for escalation.
• Ensure storefront, digital content & POSM displays are current; and merchandising are in proper order according to the planogram. Ensure timely dissemination of marketing information, policies & procedures to staffs
• Continuously reviews feedback from customers, current processes, systems, SOP to enhance the customer experience & service delivery for our customers and potential customers.
• Ensure that Store is a reflection and represents the brand and organization at all times. Ensure scheduled and proper maintenance is carried out for the store (e.g. signage, storefront, lighting) and properties (e.g. laptops, furniture, kiosks, touchscreens), and any malfunction is rectified immediately.
• Back-up Head for another Store as and when required

JOB REQUIREMENTS:

• Candidates must have either a Diploma or Degree
• Have 3 to 5 years managing a retail outlet or branch operation
• Possess good organization and execution skills.
• Have the ability to work in high-pressure situations and to “think in your feet”
• Be able to read and understand sales data
• Self-motivated with a high level of confidence
• Have strong people skills, with experience in leading, managing, and developing a team
• Good communication skills and language proficiency in English and BM. Mandarin is an added advantage
• Must be willing to be located at any Retail Store assigned
• Willing to work on a 5 day week (weekends and PH including) and long hours as and when required