Job description

• Reply message on all e ecommerce platform.
• Assist and manage in product management such as upload of all existing and new products, images, descriptions and conduct market research to E-Commerce marketplaces (eg. Shopee / TIKTOK /Facebook/Instagram etc.)
• Patiently sever online customer, provide quality and comfortable service
• Responsible for daily sales operations, including campaign, logistic management, product page optimization, keywords optimization, and business flow optimization.
• assist in content creating session for TIKTOK and SHOPEE
• Assist in order processing, documentation and delivery Clerical and administration support to platform.
• livechat/whatsapp.
• Locate products, check stock availability, arrange collection/ delivery and process exchanges (include store exchanges)
• Handle complaints, promotion enquiries, product information enquiry, pricing enquiries, gift registry etc
• Facilitate root-cause investigation, providing status updates, follow-through on corrective actions and any other customer queries.
• To perform other admin job as requested
• Carry out any other responsibilities as and when assigned by superior
• Able to adapt quickly on a fast paced environment. Passionate & quick in learning new tools to improve own’s efficiency in managing daily tasks.

Job Types: Full-time, Permanent

Salary: RM2,200.00 - RM5,000.00 per month

Schedule:

• Day shift

Ability to commute/relocate:

• Puchong: Reliably commute or planning to relocate before starting work (Required)

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