Job description

Who We Are: Founded in 1957, The Spice House is a purveyor of the finest spices, herbs, blends and extracts. Our customers range from renowned Michelin-star chefs to home cooks everywhere. For over 60 years we have curated our global network of premium growers and distributors in order to offer our customers unrivaled quality and selection. Our goal is to be the trusted resource for fresh flavors and shared culinary experiences in kitchens around the world. We have been featured in The New York Times, Food & Wine and Bon Appetit and named a favorite by celebrities like Gwyneth Paltrow, Alton Brown and Jesse Tyler Ferguson.

Spice House is looking for a Sales Support Specialist to manage existing wholesale accounts, improve existing internal processes to provide better customer service, and support the Business Development leader’s growth strategy. The position requires a passion for process excellence, a drive for results, exemplary customer service skills, and the ability to build strong relationships.

RESPONSIBILITIES:

• Manage current wholesale customer relationships and sales, providing excellent customer service through clear communication
• Take inbound orders via email and move them into our systems for fulfillment, communicating back to the customer if there are delays or OOS items.
• Work with Analytics to monitor customer order frequency and identify opportunities to expand existing accounts.
• Maintain good relationships with current customers through meeting regularly, evaluating changing needs, and offering new products or discounts as appropriate
• Respond to organic incoming leads (website chat, email, phone, wholesale application form); work to acquire new accounts via tailored pitches, providing samples, exploring custom options, and fielding informational inquiries.
• Respond to B2B customer service inquiries, including correcting order mistakes, quality issues, or general dissatisfaction.
• Write/update and maintain wholesale product and price lists, policies & procedures for both finished goods and bulk orders; ensure team is appropriately trained on any changes
• Generate quotes for custom bulk or finished goods requests to meet both customer expectations and acceptable margins.
• Utilize & maintain knowledge of inventory management systems.
• Work closely with Planning and Production to communicate wholesale raw materials requirements and lead times per customer requests.
• Maintain customer information & eligibility for Net30 terms.
• Work with QA to supply all compliance documents as requested by the customer.
• Work with Production to develop, document, and implement a more streamlined bulk wholesale fulfillment process.
• Support IT and CS on planning and development of a customer-facing wholesale ordering platform.
• Support the Business Development leader on new growth initiatives.

Requirements

• 3-5 years prior sales support or account management experience, preferably in a wholesale environment
• Proficiency with the Office suite (word, excel, powerpoint), data search/entry and inventory systems
• Excellent written and verbal communication skills in order to deliver strong customer service and satisfaction
• Strong interpersonal skills to effectively work with customers as well as other departments within the company
• Self-confidence in order to effectively approach new customers and be persuasive and composed during sales presentations
• Exceptional accuracy, flexibility, patience, and persistence
• 2-3 days on-site presence in our Elk Grove Village office required, remote flexibility
• Passion for spices, food and the industry

Why The Spice House:

• You can make a huge impact as a key member of an emerging brand that’s disrupting how consumers gain access to the freshest spices
• You will work with a group of passionate team members that are driven to help home cooks and professional chefs alike create delicious food with the highest quality ingredients
• You’ll join a company that is passionate about its people and their development, with opportunities for trainings and advancement
• Employee benefits* for full-time hourly employees include health, dental, vision, and life insurance after 90 days; 401K match, generous time off, spice education and free spices monthly (*Program and eligibility rules apply)

Reports to: Sr. Manager - Business Development

Position Type: This is a non-exempt, full time position.

Job Type: Full-time

Pay: From $20.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Application Question(s):

• What is your desired compensation?
• Why do you want to work for the Spice House?

Work Location: Hybrid remote in Elk Grove Village, IL 60007

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