Sales Support Specialist

As a Sales Support Specialist II, you will provide operational support to the field sales Director and management team. This role is responsible for driving key performance metrics by developing and administering regional sales contests, providing regular performance updates and analysis to field sales leadership, ensuring store merchandising compliance, and regular communication of sales targets and results. Creating sales presentations for various meetings and monthly and quarterly newsletters. You will implement and manage product and service launches, oversee monthly/quarterly sales events, and leadership meetings. In addition, you are responsible for administration of the regional operations budget, which includes approving and ordering supplies, employee uniforms, and coordinating the incentive budget.

What You'll Do

• Plan and drive performance by developing and administering regional sales contests based on key performance indicators.
• Provides regular reporting updates to the field and performs a post-action analysis to assess the impact of regional sales contests.
• Coordinate Store in a Store merchandising, inventory, and various marketing programs. Assist in merchandising compliance efforts in partnership with store leadership.
• Provide regular (weekly and monthly) sales performance reporting and analysis to field sales leadership team.
• Creating sales presentations for various meetings and monthly and quarterly newsletters.
• Identify outliers of key performance metrics to enable management to assess and correct behavior.
• Track sales performance levels of all employees within the field sales Directors area to facilitate any steps taken to address performance gaps. Provide weekly/monthly reporting updates to leadership.
• Administer regional field operations budget and approves all individual charges for payment that are coded to the field operations budget.
• Budget, plan, and execute all activities around assigned special events. This includes, but is not limited to venue, food, audio/visual resources and ensure events are organized/planned within budget
• Assist executive level leadership with project rollouts and special projects.
• Track and communicate progress by the field sales team against company initiatives such as training and customer satisfaction reports.
• Execute campaign launches by collecting and delivering collateral materials, training materials, and other documentation needed to support new offers.
• Manage requests for uniforms, supplies, and collateral distribution for field sales staff.
• Facilitate new hire onboarding by verifying start dates, and ordering uniforms for new hires.
• Serve as liaison between field sales staff, regional and center business partners to communicate and resolve issues or changes.
• Serve as the administrator of Microsoft Team sites and email distribution lists.
• Compile and manage monthly contractor commissions.
• Conduct regular analysis of frontline and leader issues. These may include customer, operational and/or personnel issues to identify root cause and manage the process to ensure timely resolution. Also responsible for implementing gap closures to ensure issues do not occur in the future.

What's In It For You

At Cox, we reward your hard work with meaningful benefits.

First, we offer a competitive compensation package, 401(k) with a generous company match, comprehensive healthcare DAY ONE, life, and disability benefits, FREE and discounted Cox services, plus numerous other benefits, including adoption assistance, pet insurance, and discounts on travel and cars!

We value people more than technology. That means you'll work within a culture and with a team that values your experience, your contributions, and you yes, you - as a person.

We believe recognition is important, and Cox strives to celebrate those who help make us successful every day.? We also encourage diversity and support inclusion. We want you to do you and feel comfortable doing so.

We also offer boundless opportunities for growth. You can sharpen your skills, learn a new talent, join a mentoring program, even earn an advanced degree.

You'll find the potential for lateral or upward career growth within the Cox family businesses, including the innovative startups in transportation mobility, clean tech and more.

Who You Are

Minimum

• High School Diploma/GED and 3years' experience in a related field. The right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and up to 1 year of experience; or 5 years' experience in a related field
• Proficient in MS Office applications such Microsoft Word, Excel, PowerPoint, Outlook, etc. (Microsoft Suite)
• Excellent initiative, self-motivation, relationship building, resourcefulness, organizational, time management, multi-tasking, interpersonal, presentation, written, verbal, and collaborative skills to work effectively with teams throughout organization
• Writing sample will be requested at time of recruiter interview

Preferred

• iCOMS experience highly desired
• Experience in the telecommunications industry

Join the Cox family of businesses and make your mark today!

About Cox Communications

Cox Communications is the largest private telecom company in America, serving six million homes and businesses. That's a lot, but we also proudly serve our employees. Our benefits and our award-winning culture are just two of the things that make Cox a coveted place to work. If you're interested in bringing people closer through broadband, smart home tech and more, join Cox Communications today!

About Cox

Cox empowers employees to build a better future and has been doing so for over 120 years. With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses - which includes Cox Automotive and Cox Communications - is forging a better future for us all. Ready to make your mark? Join us today!

Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page .

Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.