Senior Payment Processing Representative

Full Time
Tennessee
Posted
Job description

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Remote Position
  • Job Type:
    Health Care
  • Experience:
    Not Specified
  • Date Posted:
    5/9/2023

Job Description

Join a team of dynamic, results oriented professionals!

Named among “The World’s Most Admired Companies" by Fortune Magazine
Named among "America's 100 Most Trustworthy Companies" by Forbes magazine
Named among “Great Places to Work" by Becker’s Hospital Review

  • Career Growth Opportunities
  • Benefit Eligibility (Medical/Dental/Vision/Life) the first of the month following 30 days of employment
  • 401K program (Discretionary matching funds available)
  • Employee Assistance Program
  • Referral Program
  • Dental plans & Vision plans
  • GENEROUS Personal time off
  • Eight Paid Holidays per year
  • Quarterly incentive plans
  • Employee of the month awards with monetary gift and parking space
  • Training Programs
  • Wellness programs
  • Flexible work schedule

JOB DESCRIPTION OVERVIEW:

This position is responsible for downloading previous business day bank deposit sources and importing into the Cash Clearing System, reporting daily deposit totals to the Administrative team, ensuring backup for each deposit is received for processing, and monitoring the quality assurance of work done by other Payment Processing representatives. Reports daily Payment Processing progress to supervisor.


ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Oversees reconciling of the imported bank sources in the Cash Clearing System with lockbox batches downloaded as images and/or received via mail.
  • Medicare, Medicaid, and other carriers send payments in form of Electronic Funds Transfer (EFT’s). Therefore, these amounts will be included in the deposit summary, but a batch will NOT be received from 5/3 bank with a check/EOB to balance to. The payer will issue an EOB or electronic posting file to the Billing Center for the balancing and posting to occur. If item is not ERA, carrier will be contacted to obtain missing remits for EFT deposits.
  • Oversees the processing of live checks either mailed to the bank for deposit or scanned into the appropriate bank checking account via Fifth Third scanner for immediate deposit and assigning to the designated patient accounts posting rep.
  • Communicates cash payments made at the billing center to Treasury for pickup and prepares for posting once deposited.
  • Responsible for maintaining all policy and procedures.
  • Participates in unit progress meetings.
  • Reports any errors or problems that affect payment processing reconciliation to supervisor.
  • Turns to supervisor for unusual circumstances and/or discrepancies involving the EFTs, lockbox batches, international monies, etc.
  • Oversees the processing of daily mail.
  • Reports performance and workload of Payment Processing Department to ERA and Payment Processing Supervisor.
  • Conducts training of new employees.
  • Completes tasks accurately, maintaining quality standards as well as completing quarterly quality assurance reviews on the Payment Processing Representatives.
  • Complies with mandatory overtime requirements at the direction of the ERA and Payment Processing Supervisor.
  • Performs other duties and assignments as requested.

Job Requirements

PHYSICAL / ENVIRONMENTAL DEMANDS:

  • Job performed in a well-lighted, modern office setting
  • Occasional standing/bending
  • Occasional lifting/carrying (20lbs or less)
  • Moderate stress
  • Prolonged sitting
  • Prolonged work on a PC/computer
  • Prolonged telephone work

This position may require manual dexterity and/or frequent use of the computer, telephone, 10-key, calculator, office machines (copier, scanner, fax) and/or the ability to perform repetitive motions and/or meet production standards to comply with the essential functions. Also, may require physical and/or mental stamina to work overtime, additional hours beyond a regular schedule and/or more than five days per week. Overtime may be required and can be mandated by Management.


QUALIFICATIONS / EXPERIENCE:

  • Minimum High School diploma, or equivalent required
  • One year medical billing experience with additional training in medical billing and cash applications, preferred
  • Previous knowledge of third party payer reimbursement, preferred
  • Knowledge of IDX-BAR system, preferred
  • Typing requirements 40-45 WPM; accurate 10-keystrokes
  • Detail-oriented with demonstrated follow-up skills
  • Effective written and oral communication skills
  • Computer literate
  • Able to work in fast paced environment

DISCLAIMER:

Cooperative, positive, courteous and professional behavior and conduct is an essential function of every position. All employees must be able to work with others beyond giving and receiving instructions. This includes getting along with co-workers, peers and management without exhibiting behavior extremes. Job functions may require personal leadership skills such as conflict resolution, negotiating, instructing, persuading, speaking with others as well as responding appropriately to job performance feedback from the supervisor. Additionally, the information contained in this job description has been designated to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this position.

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