Service Advisor

Full Time
Bandar Kinrara
Posted
Job description
Location
  • Kinrara Autohaus
  • Balakong Autohaus
  • Melaka Autohaus
Job Description
  • Advise customers on repair work and regular service maintenance.
  • Promote after sales services and products in a dedicated, service-oriented and professional manner.
  • Provide professional technical advice to customers on repair scope and estimated cost after diagnosis.
  • Update customers regularly on vehicle repair status.
  • Participate in showroom duties and external road show events.
  • Resolve customer complaints and escalate special cases for corrective action.
  • Perform follow-up call to customers with pending job on a timely basis.
  • Any other ad-hoc tasks/duties as assigned.
Job Requirement
  • Candidate must possess minimum Diploma in Business Administration, Automotive Engineering, Hospitality Management or related disciplines.
  • Minimum 1 year of working experience in customer service environment.
  • Excellent interpersonal and communication skills with good command of English and Bahasa Malaysia.
  • Able to converse in Mandarin or other local dialects are desirable.
  • Dynamic, self-motivated and energetic go-getter with a strongpassion for cars and able to demonstrate excellent customer service disposition.

We would like to welcome people who are passionate to be part of our award-winning Hap Seng Star team. We welcome you to submit detailed resume with a passport size photograph (n.r) to hss@hapseng.com or mail to ;

Human Resource Manager
Hap Seng Star Sdn Bhd
14th Floor, Menara Hap Seng,
Jalan P. Ramlee, 50250 Kuala Lumpur

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