Job description

Foodland Super Market, Hawaii's largest locally owned grocery retailer is looking for energetic, outgoing and responsible individuals with a passion for excellent customer service, to join our Guest Services team as Shift Captain Personal Shopper.

This is a full-time hourly position and reports to the Store Director, Assistant Store Directors.

Ideal candidates have strong customer service focused skills, are excellent communicators, highly motivated, detail oriented, positive, outgoing and organized.

Shift Captain Personal Shopper provides superior customer service to all customers who visit Foodland and acts as a liaison between the store, shopping center and the surrounding community.

Duties and Responsibilities includes but not limited to the following:

• Have a full understanding of the Foodland-To-You service and execute outreach to bring in customers
• Help customers create accounts, place orders, and trouble shoot
• Responsible for picking customers’ orders with 100% accuracy and must select products that are the best quality (produce, meat, seafood, canned goods etc.)
• Picking the order using a mobile device
• Work with other in-store departments to fulfill orders
• Pick items for substitute
• Calling customers regarding order for substitutes or out of stocks with excellent customer service
• Review, validate, ringing and true-up (charge customer online), bagging and closing out orders
• Complete any necessary add-ons or refunds to customers order on the POS and on the webform
• Delivers order to customer by curbside pick up
• Delivers orders that are accurate and on time to customers while providing excellent customer service
• Strong verbal and written communication skills to be able to build sustainable relationships and engage customers by taking the extra mile
• High attention to detail is a must, including minimal or no transactional errors, in order to double check the orders picked for quantity/quality control
• Professional, helpful and friendly attitude coupled with ability to listen, train team members of the SOP’s of the Foodland-To-You Program
• Excellent customer relations skills as a problem solver with an interest in resolving customer issues
• Must be able to independently make good judgement to handle customer issues and use discretion to bring up issues to Store Director when it can’t be handled on his/her own
• Must be able to provide shift coverage in the absence of Lead Captain

Requirements:

• Must be 21 years of age or older
• Must be able to drive and have a valid driver’s license with a clean abstract
• Must be able to pass qualifications for Hui
• must pass math test and cashier training after hire
• must be able to deliver orders to customer by curbside pick up
• must be able to complete grocery deliveries
• able to lift, maneuver, and/or carry 50 pounds, at, above and below waist level
• able to successfully operate company systems and machines used for ordering, navigation, and transportation
• Must be able to work weekends, evenings and holidays (open/flexible availability required for full-time positions)
• Must have valid TB clearance
• Must comply with all company policies and requirements including COVID-19 related protocols such as daily wellness checks and wearing a face mask while at work

To apply, attach your resume to this posting.

We're sorry that we will not be able to respond to all submissions. Qualified candidates will be contacted.

Foodland Super Market, Ltd. is an equal opportunity employer.

Job Type: Full-time

Benefits:

• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• Day shift
• Evening shift
• Holidays
• Monday to Friday
• Night shift
• Weekend availability

Application Question(s):

• Please provide a list of available times for each day noted below. Evening and weekend availability is highly desired and candidates with open availability, 7-days per week, will be contacted for next steps in the recruitment process:

• Monday:
• Tuesday:
• Wednesday:
• Thursday:
• Friday:
• Saturday:
• Sunday:

Education:

• High school or equivalent (Preferred)

Experience:

• personal convenience shopper: 1 year (Preferred)
• delivery driver: 1 year (Preferred)
• retail customer service: 1 year (Preferred)
• cash handling: 1 year (Preferred)

License/Certification:

• TB Clearance (Preferred)
• Driver's License w/clean abstract (Preferred)

Work Location: In person

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