Senior User Representative

We’re the obstacle overcomers, the problem get-arounders. From figuring it out to getting it done… our innovative culture demands “yes and how!” We are UPS. We are the United Problem Solvers.

About Strategy and Planning at UPS Technology:

Members of Strategy and Planning Group (S&P) work as the liaison between business groups and the technical teams at UPS Information Technology to create solutions that are the most efficient and cost-effective product(s) to meet the needs of our business and its customers. They resolve risks and issues in a timely fashion to minimize impact to project schedules and delivery of changes. Everyday activities require collaboration with partners, providing leadership and guidance to project teams and keeping stakeholders up to date on status including risks and issues impacting overall project milestone plan supporting timely delivery of changes and value to UPS.

About this role:

The Solution Coordinator (SC) is key to the planning, facilitation, organization, and integration of information technology projects which are significant in scope and impact to UPS and its customers. The SC will coordinate work with project sponsors, IT and business units to produce or modify software applications, back-end systems, infrastructure modernizations or other changes which are intended to deliver value or respond to regulatory/compliance requirements impacting UPS and how we do business with our customers. The role of the SC is primarily focused on defining and managing a project’s scope, costs, and schedule – making sure it is achievable. Additionally, a SC is responsible for managing changes, minimizing uncertainty, and continuously making sure that stakeholders are aligned and on track.

Relationship Management:

• Central point of contact between the Sponsor and the technical community
• Promotes collaborative relationships between the SGI owner, Sponsors, BRMs, Domain Architects, IT Development
• Coordinates with initiative stakeholders, interfacing application, system and product teams to enable a healthy exchange of information and resource support to drive on time delivery of changes to Production.
• Facilitates discussions with impacted application and system teams to gain insight into priority of work and discuss trade off options that might serve to remove resource availability constraints. Key to this process is to know when to escalate to minimize impact to project delivery.
• Provides status reporting to Strategy & Planning team and senior management

Product Vision:

• Works with the Sponsor and project stakeholders to ensure that the initiative aligns with the overall product roadmap
• Works with Sponsor and project stakeholders to identify and manage to a minimum viable product offering
• Guides team and facilitate discussions on overall vision from the Sponsor and SGI owner, where necessary

Coordination:

• Coordinates project definition based on input from stakeholders
• Coordinates and reports estimate of cost and duration for a given initiative
• Drives and supports the sponsor’s intent of the initiative
• Supports prioritization and tradeoffs of the initiative
• Provides schedule for key milestones
• Provides leadership and guidance to stakeholder team to keep Program Milestones on plan.

Requirements:

• Participate in the development of requirements, user stories and user experience
• Manages the scope of requirements to align with customer needs and product objectives

Problem Resolution:

• Performs business risk/issue identification, management, and mitigation
• Documents risks and issues
• Facilitates resolution to business issues and ensure decisions align with customer and sponsor needs
• Works with the individual User SMEs on issues and implementation of resolutions
• Facilitates discussions regarding tradeoffs where needed within the funnel and cross-SDGs

Minimum Qualifications:

• Experience with Microsoft Office 365
• Experience with Planview Enterprise One and Project Place
• Excellent written and verbal communication skills
• Strategic Thinking / Critical Thinking / Decision Making
• Project Management experience
• Experience and understanding of Agile Methodologies
• Meeting Facilitation
• Leadership and Ability to Guide Teams
• Bachelor's degree in Computer Science or related discipline, or the equivalent in work experience and education

This position offers an exceptional opportunity to work for a Fortune 50 industry leader. If you are selected, you will join our dynamic technology team in making a difference to our business and customers. Do you think you have what it takes? Prove it! At UPS, ambition knows no time zone.

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law