Supervisor, Securities Lending Service Delivery (UK)

Full Time
Cyberjaya
Posted
Job description

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At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose.

Whether you’re helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work that matters in the world, in an environment built on teamwork, service, responsibility, diversity, and integrity.

Job Title

Supervisor, Securities Lending Service Delivery (UK)

Job Description

Job Purpose

  • The incumbent will work within the Securities Lending Service Delivery (UK) team. They will be responsible for supervision of all Operational elements of the SL business, managing client (internal and external) expectations and striving to provide exceptional client service at all times.

  • The position involves management of 3 direct reports, acting as an initial point of escalation for both internal and external issues and queries. The Securities Lending business has a direct relationship with, and impact upon, custody clients, multiple internal partners and external borrowers. There will also be regular communication with oversight

  • Oversee and manage Securities Lending operational activity across multiple markets to ensure the highest levels of performance are achieved

  • Provision of an exceptional level of client service in all areas, with particular focus on sale and transition management in terms of day-to-day tasks

  • Provision of support to the International Securities Finance business, ensuring that trade settlement, corporate action, income collection and all associated reconciliation issues are managed and prioritised according to associated levels of market/financial risk

  • Ensure that the department meets all audit and compliance requirements, applying a strong understanding of UK regulation (CASS) and applying the appropriate rules and guidance to all activity managed within the team

  • Creation/submission of group performance (KPI/KRI/KQI) summaries, ensuring the team understand the impact of the functions for which they are responsible

  • Maintain a strong working knowledge of market practice across those markets that are managed

  • Maintenance of relationships with the sub-custodian network, borrowing brokers and the Settlement/Income team

Job Summary

Provides analysis for implementation and improvement of processes, workflow, project management methods, computer systems and other tools to support insurance policy administration and customer service. Applies complete knowledge, skills, and practices to perform assignments.

Address:

Cyberjaya, Selangor, Malaysia

City:

MYS-SELANGOR-CYBERJAYA

Country:

Malaysia

Work hours/week:

40

Employment Type:

Full time

Platform:

Investor and Treasury Services

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2022-08-18-07:00

Application Deadline:

2022-09-30-07:00

Inclusion and Equal Opportunity Employment

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.

We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.

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