Job description

This role will be responsible for solving level 1 and level 2 Wintel problems as well as implementing enterprise B2B solutions.

For Wintel Server administration:

• Implementation of Windows based infrastructure based on business requirements
• Ongoing maintenance, security, and availability of Windows based infrastructure based on business

requirements * Support Windows Server based systems, system software, clustering software and system management

agents

• Troubleshoot and resolve Windows OS related incidents and problems
• Perform Root Cause Analysis (RCA) for OS related service problems as part of problem management
• Liaise with support vendors for maintenance, support or issues resolution.
• Review event logs and analysing historical usage for tracking and trending by CPU, memory, I/O and

storage * Implement capacity improvement strategies and capacity planning for customers' servers to accommodate
future expansion. * Assist in developing, maintaining and executing the Technical Disaster Recovery Plan

• Provide technical support during disaster
• Manage the server OS patching procedure and security hardening
• Evaluate and review patches, before and after installation
• Perform backup and restore of systems based on business requirement
• Writing/updating technical design, build and process documentations.For internal local IT support:

• Responding to technical support calls from end users of computers and software applications
• Setting up and installing new computers, networks and software
• Setting up user accounts and profiles
• Installing updates, known as patches, to software applications
• Installing and configuring OS, anti‐virus software and other applications such as Microsoft Office
• Diagnosing and fixing network problems and hardware or software faults
• Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
• Maintaining inventories of hardware
• Keeping a record of issues and faults along with solutions, for future reference.

Requirements:

• Diploma/Degree in Information Technology/Computer Science or equivalent.
• Possess reasonable leadership and interpersonal skills and have experience working in large enterprise operational environments.
• Familiarity in carrying out Windows server OS troubleshooting and problem resolution.
• Working knowledge in Microsoft Cluster is a must.
• Working knowledge in VMware vSphere 4.x and above is a must.
• Working knowledge in SAN Storage management.
• Knowledge in Windows, where documented knowledge/certification for Windows 2003/2008/2012/2016 would be an advantage.
• Working experience of installation and operation of Windows Servers (2003/2008/2012/2016) operating systems, software and backup solutions.
• Knowledge of server hardware and equipment such as HP/IBM servers and HP/IBM SAN would be an advantage.
• Knowledge or enterprise backup solution such as Symantec Backup exec.
• Familiarity with enterprise virus protection software such as Symantec Endpoint Protection, Mcafee endpoint protection etc.
• ITIL Foundation V3 or V4 certified or equivalent work experience
• Some automation and scripting experience would be an advantage
• Preferable certified in:
• Microsoft MCSE / MCSA / MCITP
• Vmware VCA / VCP / VCAP.
• Self‐motivated, customer oriented and a team player when involved in projects.
• Ability to learn in a fast paced environment, multi‐task, perform under pressure, and be a strong team player.
• Ability to independently troubleshoot and solve problems.
• Process good oral and written communication skills in English.

Job Type: Contract
Contract length: 24 months

Salary: RM3,000.00 - RM5,000.00 per month

Schedule:

• Monday to Friday

Supplemental pay types:

• Performance bonus

Education:

• Diploma/Advanced Diploma (Required)

Experience:

• Microsoft Cluster: 2 years (Required)
• VMWare vSphere 4.x: 2 years (Required)

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