Job description

• Receives and channels all telephone calls to the parties concerned in a prompt, accurate and courteous manner using the hotel’s official greeting and standard phrases.
• Assist hotel guests in connecting calls whenever there are difficulties by placing calls, providing telephone numbers and checking if numbers dialed by guest are correct.
• Provide guest with any information required provided that information is not deemed confidential by management policies.
• Operator must be thoroughly familiar with hotel facilities and services, location of all outlets, their hours of operation and current promotions and activities.
• Operator should be familiar with telephone numbers that are frequently required by guest e.g. embassies, airlines, hotels.
• Operator should be familiar with places of interest and their locations.
• Relays all messages for guest accurately and promptly.
• To record and carry out wake up calls as required by guests.
• Remain at her station until operator from the next shift take over. To handover to the next shift all messages, wake-up calls and pertinent information for follow-up action.
• During times of emergency, the operator is to remain at her station to keep lines of communication open and to follow emergency procedures and instructions given by the Supervisor or Assistant Manager- Front Office.
• In the event a fire alarm triggered, the operator is to alert the Security Department and the Assistant Manager- Front Office. The operator is then required to carry out instructions given by the Duty Manager in such circumstances.
• Read the operator’s daily log book and follow-up on all tasks listed on the daily check list for operators. Read the memorandum file circulated by PBAX Supervisor.
• To perform any other duties as may be directed from time to time by the Assistant Manager- Front Office/ Assistant Front Office Manager/ Front Office Manager.

BE PART OF OUR TEAM
Hatten Hotel Melaka is a 704-room Business Class Hotel, strategically located at Bandar Hilir Melaka, close to the UNESCO Historical and Heritage sites and the busy Dataran Pahlawan shopping mall, right in the heart of the city, making it the perfect choice for the discerning traveller.
As we are expanding, we are looking for interested and passionate candidates to be part of our team.

What is Hatten Hotel
Melaka's Most Vibrant Address

What we represent to our guests
An iconic full service 5-star brand committed to delivering outstanding value, convenient location, memorable family moments and personalised experiece that goes the extra mile for families, leisure and business travellers.

Our Tagline
Memorable Moments in the Heart of Melaka

Our Philosophy
Hatten Hotel Worldwide is in the business of bringing people together to generate beautiful memories, memorable moments and enduring experiences that last a lifetime.

Brand Behaviours
We are Team Hatten And Everybody is in Guest Relations
We Go the Extra Mile Every Time
We Consistently Set Benchmarks for the Industry
At Hatten Hotels, Guests are Family
We are Fast, Meticoulous, Professional and Efficient
We Offer Outstanding Value
Diploma / Advanced Diploma / Higher Graduate Diploma / DVM / DKM Level 4 / DLKM Level 5

dudleyanddudleyllc.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, dudleyanddudleyllc.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, dudleyanddudleyllc.com is the ideal place to find your next job.