Job description
Job Responsibilities:
Job Requirements:
Education Requirements:
- Work closely with customer care team to ensure proper customer service is being delivered.
- Greet customers and merchants warmly and ascertain problem or reason for calling.
- To handle all enquiries from customer and merchants, provide appropriate feedback, and alternatives within the given timeline.
- Provide accurate, valid, and complete information by using the right methods or tools.
- Build sustainable relationships of trust through open and interactive communication.
- Identify and assess customers' needs to achieve satisfaction.
- Contribute to team effort by accomplishing related results as needed.
- Resolve product or service problems via phone, email, mail or social media by clarifying the customer's complaint; determining the cause of the problem; selecting, and explaining the best solution to solve the problem; expediting correction or adjustment; following-up to ensure resolution.
- To provide support and user guidance for company’s services and products.
- Assist in any ad-hoc tasks as and when is assigned by the immediate superior.
Job Requirements:
- Candidate must possess with a minimum one (1) year of working experience in call or contact centre or similar position.
- Able to multi-task and resolve conflict or problem for customers and merchants.
- Proficient in Microsoft office applications especially in Excel.
- Able to work independently with minimal supervision and a team player.
- Excellent time management skills and able to prioritise works.
- Strong phone contact handling skills and active listener.
- The capacity to remain calm under intense pressure, especially when dealing with angry customers; customer orientation and ability to adapt or respond to different types of characters.
- Good telephone etiquette, i.e. well-presented, tactful, polite, patient and attentive.
- Good interpersonal and communication skills.
- Good command and written in English and Bahasa Malaysia. Preferable candidate who is able to converse in third language as required to deal with mandarin speaking clients and stakeholders.
- Possess own transport with valid driving license and willing to travel.
- Minimum six (6) months contract position is available and conversion as permanent position subject to individual performance and suitability of the position.
- Willing to work on fixed shifts rotation, especially on weekends.
- Working location: Bandar Sunway, Selangor (weekdays) and Kepong, Bandar Sri Damansara, Kuala Lumpur (weekends).
Education Requirements:
- Candidate must possess with a minimum of SPM or above level in any discipline or any other equivalent qualifications.
- Fresh graduates are encouraged to apply as training will be provided.
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