Job description

About Us

With a multinational global team of professionals, Davies Group is a specialist professional services and technology firm working in partnership with leading insurance, highly regulated, and global businesses.

At Davies Group, we help clients to manage risk, operate core business processes, and to transform and grow. We deliver operations, consulting and technology solutions across the risk and insurance value chain, including excellence in claims, underwriting, distribution, regulation, customer experience, human capital, transformation, and change management.

Davies Claims Solutions operates within the rapidly expanding US segment of the Casualty & Transportation business. We provide end to end solutions for property, liability, workers’ compensation, auto claims, and more. We offer a full range of desk-led technical claims handling, adjusting, appraisals, and supply chain services.
Job Overview
Davies Claims Solutions is looking for an Auto Claim Adjuster who will be responsible for evaluating and investigating policy coverage, liability, and damages while providing a high level of customer service when assisting customers and claimants in a timely manner with inquiries regarding the associated claim. The ideal candidate has about 5 years of prior auto claim adjusting experience, is able to communicate effectively, has excellent negotiation and investigative skills, and is able to perform basic math calculations while managing time well to meet time-sensitive deadlines, is well organized and displays critical thinking skills. This role is ideal for someone that aligns with Davies Group’s Big IDEA to Inspire, Deliver, Empower and Aspire. We can help you achieve lasting success in an energetic and positive environment.
Responsibilities and Duties

• Evaluate and investigate policy coverage, liability, and damages in a timely manner following a set of general claim and statutory guidelines
• Assist customers and claimants with problems or questions regarding claims by phone or through written correspondence, while providing a high level of customer service
• Establish initial reserves for all potential exposures and adjust as appropriate throughout the claim
• Establish and maintain appropriate management of assigned inventory following company guidelines
• Conduct thorough investigations including but not limed to, obtaining necessary documents, forms, and witness statements, as well conducting recorded statements
• Ensure timely assignment of appraisals using company approved vendors, provide rental vehicles to claimants as needed, and be able to determine accident-related damages
• Communicate with involved parties and negotiate appropriate settlements with claimants, insureds, and attorneys within approved payment authority
• Recognize recovery opportunities regarding total loss and salvage, as well as subrogation
• Other duties as assigned

Qualifications

• High School Diploma, GED or equivalent, required
• Bachelor degree in Business or another related field or equivalent work experience, preferred
• INS or other insurance related course, preferred
• Proficient PC and Windows skills
• Proven ability to provide excellent customer service
• Ability to perform basic math calculations – addition, subtraction, multiplication, & division – as well as calculation of averages and percentages

Experience

• 5 years of auto claim adjusting experience or similar work experience
• Nonstandard Auto experience, a plus
• Total loss adjusting

Knowledge, Skills, & Abilities

• Effective written and verbal communication skills as well as negotiation and investigative skills
• Excellent time management, organizational, and critical thinking skills
• Superb attention to detail to ensure accuracy while meeting time-sensitive deadlines
• Strong ability to prepare and present accurate, reliable, and factual reports with recommendations to appropriate parties
• Ability to be flexible in a fast-paced environment as well as understand and follow oral and/or written policies, procedures, and instructions
• Discretion when handling confidential information
• Exhibit a comfort level working with key people at all levels within an organization

Essential Requirements

• Must have US work rights

Diversity & Inclusion
Davies is committed to being a diverse and inclusive workplace. We welcome candidates of all genders, gender identity and expression, neurodiversity, sexual orientation, disability, physical appearance, body size, race, age, nationality, and belief (or lack thereof).

Rewards and Recognition

We embrace innovation and run an annual competition available for all colleagues to submit their ideas. The top 10 finalists travel to Nashville, Tennessee, USA where they pitch their ideas to our investors, HGGC. The winner receives funding to bring their idea to life and the runners up receive a reward for their involvement. Some of our colleagues have moved across into brand new positions to further develop their ideas/projects!

Job Type: Full-time

Pay: $50,000.00 - $65,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible schedule
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Application Question(s):

• What is your desired compensation?
• Will you now or in the future require sponsorship for employment visa status (e.g., H-1B visa status)?
• What city and state do you reside in?
• Have you ever been employed by Davies Group or one of its subsidiaries? If yes, what company, what was your title, and dates of employment?

Education:

• Bachelor's (Preferred)

Experience:

• Auto Claim Adjusting: 5 years (Preferred)

Work Location: Remote

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