Job description
Overview:
The Cashier is responsible for the accurate handling of restaurant financial transactions. This position ensures prompt and courteous service to all restaurant guests.
Responsibilities:
- Be thoroughly familiar with all menu items, including ingredients and food allergens, and wine list in order to assist guests and answer questions accurately.
- Ensure restaurant is clean and in order at all times, including tables, chairs, floors, walls, ceilings, lighting, temperature, music, memorabilia, and décor.
- Ensure cashier stand is fully stocked with pens/pencils, note pads, credit card vouchers, menus, daily function sheet, and cash handling and other forms.
- Process guest transactions, including sales, payment processing, and making change, according to POS and cash handling procedures.
- Answer restaurant phone. Take phone orders, as needed.
- Maintain positive and professional communication with all staff.
- Provide recognition to others, including co-workers, supervisors, managers, and directors.
- Ensure a healthy and safe work environment for co-workers and guests.
- Be knowledgeable of property facilities, services, hours of operation, in-house events, conferences, and amenities to proactively assist guests.
- Promote property outlets to guests.
- Assist guests in finding locations within the property by escorting, when possible, or giving clear directions.
- Resolve guest complaints using property procedures.
- Create a positive environment in which all employees have the ability to maximize their potential.
- Listen to comments, criticisms, and feedback from guests, employees, and managers to gain an understanding of strength and opportunity to improve personal/property performance.
- Work as a team, helping all employees to complete the required activities that ensure we deliver Amplified Service.
- Always smile and offer a warm greeting to all.
- Know, understand, and practice (with energy and enthusiasm) the mission, values, mottos, culture and spirit that make Hard Rock unique.
- Take initiative to offer assistance throughout the property.
- Operate ethically to protect the Hard Rock brand.
- Perform additional duties as requested by department managers and supervisors.
- Communicate with supervisors and managers to ensure that assigned duties are completed to standard.
- Maintain confidentiality of guest, employee, and company information.
- Previous work experience in service for at least 1 year
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