Job description
- Call on 1 to 29 days delinquent and over limit unsecured and secured accounts and follow up with borrowers to secure payments
- Manage unsecured and secured accounts in the Debt Manager Collection System to prevent control flow through of accounts to 30 days past due and to achieve targeted delinquencies
- Manage and achieve daily productivity standards in terms of attempts; contacts, PTP Kept and amount collected
- Handle delinquent customers' request for interest waivers, queries and complaints
- Ensure that collection actions taken are within corporate guidelines, and collection policies
- Take on additional tasks and/or projects when assigned.
Qualifications
- Strong persuasive, negotiation and communication skills
- Possess good spoken English
- Ability to speak other languages and dialects will be an added advantage
- Customer-oriented and has good customer service skills
- Experience in Collections / Customer Services is much preferred
- Must be prepared to work extended hours as and when required
Primary Location
: Malaysia-Pulau Pinang
Job
: Collections
Organization
: MAL E2P - Collection Hub Singapore (DH)
Schedule
: Permanent
: Full-time
Job Posting
: 23-May-2023, 8:49:12 PM
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