Job description
FINANCIAL
CUSTOMER (INTERNAL AND/OR EXTERNAL)
PROCESS / WELL-MANAGED
COMPLIANCE
LEARNING & GROWTH
Requirements:-
- Perform phone dunning activities on all delinquent / impaired customers assigned with adherence to the approved Collections Script to meet business goals and objectives.
- Successfully work on accounts as per guideline requirements set in collections system.
- To manage portfolio appropriately towards target setting.
- To render full support towards team performance.
- Ensure daily, weekly, and monthly KPIs are met.
- Avoid Operational Losses.
CUSTOMER (INTERNAL AND/OR EXTERNAL)
- Adhere to the call quality requirement
- Attending to customers' inquiries, complaints and proposal either verbally or in writing within the stipulated turn around time (TAT)
- Prepare proposal for R&R, Compromised Settlement, payment proposal or without legal actions from case to case basis & etc.
- To practice and display quality services and service excellent at all time.
PROCESS / WELL-MANAGED
- Ensure satisfactory rating on all audit reviews.
- Highlight suspicious and new account behavior to Unit Manager to mitigate Fraud.
- Ensure the portfolio assigned are attempted within the stipulated time frame set by Manager.
- To attend adhoc task / assignment given by Management.
COMPLIANCE
- Ensure compliance of internal policy and procedures, Bank Negara guidelines and regulation, i.e. FSA/ IFSA 2013, Fair debts Collections, PDPA, & etc)
LEARNING & GROWTH
- Attend all relevant training (include E-learning) for personal development and to broaden technical/ behavioral skill & knowledge which applicable to current job.
Requirements:-
- Diploma/ Degree in Banking and Finance or related fields or SPM/ STPM with minimum 3-5 years working experience in related field.
- Able to work under pressure
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