Job description

JLL has an exciting Customer service opportunity for a Corporate Concierge to support our client Capital One's campus in McLean, VA.

As a Corporate Concierge, you will provide a welcoming approach to all employees and visitors while efficiently managing lobby areas to accommodate employee and guest needs. You will provide friendly, knowledgeable, and courteous first impressions to guests and visitors while anticipating needs. In this role, you will also verify identity, check guests in and out, and provide general directions and information.

Here is some of what you will do:

• Greet, host, and provide support for guests, visitors, and employees
• Issue temporary badges
• Building/Campus/Area information center
• Respond and follow through to requests for information and communicate with all levels of management with minimal supervision
• Organizes and maintains lobby/front desk areas
• Resolve problems associated with all building services including janitorial, mailroom, copier services, parking, badging, and conference rooms.
• Assists with the coordination and scheduling of office/building maintenance activities including luggage storage, and lost & found.
• Works collaboratively within the facility management and transportation team
• Anticipates and responds to Client’s needs and concerns
• Identify potential risks and escalate, to ensure no incident or disruption to the Client’s operations

Who are we looking for?

• A high school diploma or GED
• 2+ experience in Customer Service working in a fast-paced environment
• Knowledge of the commercial real estate industry is preferred
• Track record of initiative, integrity, and good judgment
• Proficient skills in Google Suite

Hours and salary:

• Monday - Friday 9:00 a.m. - 6:00 p.m.
• $19.00 - 20.00 an hour

Job Type: Full-time

Pay: $19.00 - $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to commute/relocate:

• McLean, VA: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 2 years (Required)

Work Location: In person

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