Job description

We Offer At Maersk we value the diversity of our talent and will always strive to recruit the best person for the job – we value diversity in all its forms, including but not limited to: gender, age, nationality, race, sexual orientation, disability or religious beliefs. We are proud of our diversity and see it as a genuine source of strength for building high performing teams. This is a contract position (4 - 6 months contract). Key Responsibilities The Customer Experience Agent is responsible to handle one or more of the following tasks: HBL Management Inbound and outbound documentation Shipping instructions, arrival notices and any other inbound/outbound related documentation Customs import and export documentation Additionally, the Customer Experience Agent is part of the HUB team and must act flexible to help out, when specifically agreed upfront, is a pre-requisite. This implies that the employee may be asked to perform other tasks not specified in below role responsibilities. Responsibilities Understand HUB/Gateway Operations and carry out all activities in a manner that will contribute to the achievement of individual and team Key Performance Indicators (KPI’s). Understand 1st and 2nd Leg shipment and ability to identify pain points and improvement opportunities Proficient in systems applications to ensure basic quality system inputs. Maintain a Customer centric approach thereby helping to avoid occurrence of errors and take preventive measures to eliminate repetition of errors. Prepare and submit all documents in a timely and accurate manner and keep the internal/external stakeholders informed of the status. Have good business knowledge / process understanding to provide a value add to the customers through effective business solutions. Understanding business criticality and prioritizing the tasks effectively to ensure customer satisfaction. Adhere to process and Standard Operating Procedures (SOPs) and Internal Operating Procedures (IOPs) during daily operation. Identify deviations in process as compared to IOPs and share the same proactively with the customer & reporting head. Respond to all enquiries in a timely and accurate manner & escalate difficulty as defined in SOPs / IOPs. Maintain effective and proactive communication – by regularly participating in conference calls with the stakeholder to enable seamless process flow. We are looking for Fresh graduates are welcome to apply Good exposure and End to End Hub/Gateway LCL (CFS/CFS) operation knowledge would be an added advantage Experience in handling Customer Service transactions/processes as well liaises with origin and destination offices is preferred Proficiency in Microsoft Office applications (especially MS Excel) is a plus Detail oriented, high attention to detail, critical thinker Strong service mindset with sense of urgency Good verbal and written English skills for co-ordination with origin & destination offices, warehouse, carriers, internal stakeholders Good business knowledge/process understanding to provide a value add to the customers through effective business solutions Team player, skilled in coordinating and working with different types of colleagues.
A.P. Moller - Maersk is an integrated container logistics company working to connect and simplify its customer's supply chains. As the global leader in shipping services, the company operates in 130 countries and employs roughly 70,000 people. With simple end-to-end offering of products and digital services, seamless customer engagement and a superior end-to-end delivery network, Maersk enables its customers to trade and grow by transporting goods anywhere - all over the world
Bachelor's or Equivalent

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