Job description

You are joining Sutherland, a global business transformation company offering an integrated set of back-office and customer service support services.

One of the largest, independent process transformation companies in the world, Sutherland serves marquee clients in major industry verticals. With our head office in Rochester, New York, USA, Sutherland spans 60 location across 19 countries supporting 8 industries, focusing on delivering results that businesses can see, resulting in improved experiences that their customers can feel.

KEY RESPONSIBILITIES

• Associates will be logged in and available at the start of their assigned shifts and will be prepared to answer inbound calls/chats, make outbound calls/chats and send emails to answer Cricut member inquiries, troubleshoot technical issues, give instructions and solve issues.
• Handling member contacts directed through queues relating to the Client website as well as the Technician 1 skillset, resolving level-one inquiries.
• To utilize all client-provided independent resources and tools exclusively, including, but not limited to the internal and external
• To follow standard operating procedures in taking thorough notes within the CRM system, following all guidelines and processes related to ticket management duties, including proper dispositioning, linking, assignment, categorization, and timely follow-up necessary to bring all cases to resolution.

MINIMUM QUALIFICATIONS

• Hebrew Speaking, Customer Service Level 1 (native or near-native quality business Hebrew)
• Working knowledge of English is required to complete training and document cases.
• Candidates with technical background will be an advantage.

Job Types: Full-time, Permanent

Benefits:

• Opportunities for promotion
• Professional development

Schedule:

• Rotational shift

Supplemental pay types:

• Overtime pay
• Performance bonus

Education:

• Diploma/Advanced Diploma (Preferred)

Experience:

• Customer service: 1 year (Preferred)

Language:

• Hebrew (Required)

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