About LingoAce

Who We Are

Headquartered in Singapore with a global footprint, LingoAce is a growing and leading education technology company for language learning. We offer a range of immersive curriculums for different proficiency learners from diverse cultural backgrounds, designed and developed by our talents.

With a growing team of 1,700 LingoAcers, 4,500 certified teachers, and offices in the U.S., Southeast Asia, and China, we serve learners across 100 countries and regions.

This year, we are honored to be named in the GSV EdTech 150, a list of the world’s most transformative growth companies in digital learning. We have also closed our Series B and C funding rounds in 2021, with a total of $180 million raised to date. Some of our great partners and backers include Sequoia Capital India, Owl Ventures, Tiger Global, Shunwei Capital, SWC Global & Decent Capital.

What We Do

At LingoAce, we aim to open future possibilities in this increasingly interconnected world through authentic language learning. Creating the next wave of digital revolution in learning, LingoAce advanced technological infrastructure, and innovative solutions brings language learning to life. Our global team of experts are constantly developing creative approach to design and curate contents of international standards.

Responsibilities :

• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Customer support via communication platforms.
• Handle customers renewal and operations administrative duties.
• Follow communication procedures, guidelines, and policies.
• Assist teachers and parents on operational duties like arrangement of classes, submission of homework.
• Tagging and escalation of tickets.
• Any other ad-hoc duties when required.

Requirements

• Minimum 1 year of working experience in customer service/experience environment preferred.
• Must be proficient in English. Bilingual language skills a plus, especially Mandarin speaking as communication with Chinese teachers is required.
• Strong communication and interpersonal skills.
• Comfortable using technology systems.
• Able to work independently and effectively as a team.
• Ability to multi-task, work under pressure, handle tight deadlines and work in a VUCA environment.
• Willingness to work on 24x7 rotating shift, during weekend & public holidays.