Customer Service Executive (English Speaker) - 6 months contract
Full Time
Kuala Lumpur
Posted
Job description
About Us:
At Webhelp, the human touch is everywhere.We are a fun-loving community who thrive on making a difference on behalf of the world's most exciting brands. Our business is all about creating lasting impressions for our clients and their customers.
Each Webhelper brings a different energy, a different passion, a different impulse and a unique set of skills and talents. This strand of our DNA sets us apart.
Trust, respect, integrity - that's what Webhelp is all about. There is no 'we' in Webhelp without each one of us!
So what will you be doing
We do have a few job requirements that we will love to be upfront with you,
Your Benefits:
At Webhelp, the human touch is everywhere.We are a fun-loving community who thrive on making a difference on behalf of the world's most exciting brands. Our business is all about creating lasting impressions for our clients and their customers.
Each Webhelper brings a different energy, a different passion, a different impulse and a unique set of skills and talents. This strand of our DNA sets us apart.
Trust, respect, integrity - that's what Webhelp is all about. There is no 'we' in Webhelp without each one of us!
So what will you be doing
- Ensure service delivered to customers meets contractual KPI's
- Clarify customer requirements ask more question to understand the problem better, use SOP knowledge and resources to appropriately provide resolution
- Listen attentively to customer needs and concerns
- Demonstrate empathy while maximizing opportunity to build rapport with the customer
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
- Maintain deep understand of standard operating procedures (SOP) to ensure highest and most accurate form of support.
- Document all steps and information accurately without compromising quality of service.
- Participate in activities designed to improve customer satisfaction and business performance
- Portray professionalism demeanourat all time to promote brand's value
- Patient listener to manage customer frustration with sense of empathy.
We do have a few job requirements that we will love to be upfront with you,
- Candidate must possess at least SPM and above
- Fresh graduates are encouraged to apply
- Required languages: Excellent in English (Speak, Written and Read)
- Willing to work on rotating shift, public holidays and weekends
Your Benefits:
- EPF, Socso & EIS
- Medical Leave & Annual Leave
- KPI Incentive
- Medical insurance
- Competitive salary package
- Training provided
- Fast career advancement opportunity
- Cross culture & fun working environment
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