Job Description:

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  To attend to walk-in customer, incoming calls, emails, enquiries from social media & website.
• To provide professional service to customer on products inquiries.
• Identify customer needs and provide solutions/alternatives for any issues.
• To identify customer feedback and compile complaints reports to improve operational efficiency.
• Ensure organization service level achieved through immediate respond and service inquiry or complaint.
• Handle daily order processing such as like preparing invoice, PO, DO etc.
• Ensure all information gathered for record / keying in purposes are deemed accurate.
• Obtain and evaluate all relevant information to handle product and service inquiries.
• Communicate and coordinate with internal departments.
• Manage administration and file proper record.
• Identify and escalate priority issues to the necessary department or next level.
• Calm/Warm the customer by providing courtesy calls and monitor end to end case resolution.
• Provide feedback (common issue, un-usual issue, isolated errors or cases detected during calls).
• To support and involve in marketing activities, roadshow and product launches.
• Assist on any other work deemed necessary by senior management.
• Other tasks assigned from time-to-time.

Job Requirements:

• 
  Excellent communication, presentation and listening skills.
• Able to work independently, self-initiative with good time management.
• Outgoing personality, aggressive and self-motivated.
• Able to converse in different languages will be an advantage.
• Willing to accept challenges and able to handle stressful tasks.
• Fresh graduate with drive and keen interest in customer service career may be considered.