Job description

Bausch + Lomb Corporation, (NYSE/TSX: BLCO), is solely dedicated to protecting and enhancing the gift of sight for millions of people around the world from the moment of birth through every phase of life. Our mission is simple yet powerful: Helping you see better to live better.

The company is one of the best-known and most respected healthcare brands in the world, offering the widest and finest range of eye health products including contact lenses and lens care products, pharmaceuticals, intraocular lenses, and other eye surgery products.

Our highest priority is the well-being of the people we serve. By listening to our customers and patients, by constantly honing our innovation edge, by executing with integrity and excellence, we strive to earn the trust of our partners and stakeholders.

Over the last 167 years, Bausch + Lomb has become a global hallmark for innovation and quality. Our talented and motivated colleagues work relentlessly to invent new materials, engineer new technologies, and ultimately bring new innovations to help people see better to live better.

JOB DESCRIPTION

JOB TITLE

Customer Service & Logistics Executive

BAND

P

BUSINESS UNIT / FUNCTION

Commercial - Malaysia

LOCATION

Malaysia

OBJECTIVES/

PURPOSE OF JOB

To provide customer services to trade customers. Able to work under time pressure – handles large volume of orderings/transactions within short period of time at peak hours.

KEY ACTIVITIES/

RESPONSIBILITIES

Handles customer orders received through phone, fax, e-mail or sales team, to ensure order entries are made accurately in the system for timely delivery.

Be the first-tier support/interface to answer customer enquiries and handles customers complaint professionally; redirect requests/issues to relevant parties if needed.

Liaise with Inter Company Distribution Centers and Freight Forwarders on inbound and importation.

Liaise with Warehouse and Customers on orders rejection and return.

Stock replenishment till billing to fulfill Distributors purchase orders.

Act as local complaint coordinator and log customers’ complaint into the complaint system in a timely manner and monitor closure of complaint.

Company Standard Operating Procedures (SOP) compliance and participate in Good Distribution Practice for Medical Devices (GDPMD).

AUTHORITY

Approve assembly form after verification of SKU and quantity of repacked products.

SUPERVISE DIRECT REPORTS

(yes or no)

No

SCOPE OF POSITION – e.g.

Sales volume responsibility

Budget responsibility

Size of Team

Sites

INFORMATION FOR THE POSITION)

N/A

KEY RELATIONSHIPS

(e.g. internal customers/business partners, external customers/partners)

Internal sales and marketing team

Finance credit

Third Party Logistics (3PL)

Distributor

Customers

QUALIFICATIONS/

TRAINING

(e.g. professional qualifications, on-the-job training, education)

Matriculated or diploma holder (High school graduates)

Good Computer skills, e.g. Words, Excel

Language ability: English, Malay

Mandarin, Cantonese or other dialects will be an advantage

EXPERIENCE

(e.g. health care industry, multinational company, number of years, what level/types of roles, etc)

At least 2 years of experience in customer service or sales administration, preferably in MNC environment

The masculine is used in this publication without prejudice for the sake of conciseness.

Bausch & Lomb is committed to equal employment opportunity and complies with equal employment opportunity laws in effect wherever it operates.

We are an equal opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. Accommodations for job applicants with disabilities are available on reques.

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