Customer Service Specialist (Night Shift)

Full Time
Kuala Lumpur
Posted
Job description
1.) Professional fluency in English
2.) A quick and willing learner that can master all details of our client’s product and call taking techniques
3.) Enthusiasm for our client’s business. Takes ownership and acts on behalf of the entire company
4.) Passion for helping others. Takes great satisfaction in seeing our clients’ business succeed
5.) The intelligence to recognize areas of improvement in the company, and the ability to articulate/execute them
6.) Ability to work well under high pressure and can think quickly on his/her feet. Ability to connect with clients over the phone and make them feel comfortable
7.) An innate motivation to service our clients the best possible way
8.) Strong work ethic and a can-do attitude
9.) Has superb verbal and written communication skills
Monroe Consulting Group is a leading provider of senior human resource capital, specialising in servicing the worlds emerging economies within the consumer goods, health, industrial, professional and technology sectors.

We commenced trading in Australia in 1998, initially expanding the brand within the Asia Region by opening offices in Indonesia, China, Malaysia, Philippines, Vietnam and Thailand.

Our brand is built around quality and professionalism. Our Recruitment Consultants are all highly trained and work unique specialist markets, which truly allows them to understand the needs of our clients and candidates both today and in the future. We have a host of internal systems that support our recruitment activities, many of which are widely utilised by a number of high-end recruitment organisations. However, it is only when used in conjunction with our own unique principles and customer driven values that our clients and applicants truly benefit.

As our goal is one of total customer satisfaction, our clients are able to tailor the service that will best meet their short-term and long-term human capital resourcing needs.

We are continually refining our Specialist Consultants’ skills and vertical areas to deliver customer-centric solutions. Our structure enables you to talk to someone with specialist market skills and Candidate knowledge. Team working and delivery mean that the network of resources available to you does not stop with one person.
Diploma / Advanced Diploma / Higher Graduate Diploma / DVM / DKM Level 4 / DLKM Level 5

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